JAEL CONCEPCION
Summary
Eager to learn and listen, contribute to team success, and achieve positive results. Ready to tackle new challenges to advance organizational objectives with dedication and enthusiasm. As a goal-driven professional, well-versed in efficiently managing diverse customer needs. I value maximizing client satisfaction and revenue through hands-on service and support while providing knowledgeable product recommendations.
Overview
6
6
years of professional experience
Work History
Citizens Banker
Citizens bank
12.2021 - Current
- Preforms daily business outreach calls to bring in potential business/consumer clients
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with partners in order to create referrals and new opportunity
- Educated customers on features and benefits of products and services
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Facilitated community outreach programs to increase brand visibility and trust within local community.
Citizens Teller
Citizens Bank
12.2021 - Current
- Managed high-volume transactions
- Increased cross-selling opportunities by identifying customer needs
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service
- Maintained up-to-date knowledge of products, services, promotions, policies, regulations to better assist customers with their financial needs
- Became ATM and Vault Custodian
Front End Coordinator/Merchandise Coordinator
TJX Companies
10.2018 - 12.2021
- Concentrated on hitting sales quotas and credit card applications
- Trained new employees on systems, cash handling procedures, and proper customer service etiquette
- Collaborated with management to create eye-catching displays to push consumer favorites brands and products
- Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity
Intern
Fidelity Civic Scholar Internship
12.2022 - 04.2023
- Preformed site visits to different branches of the community and government
- Attended the NJ State House prior to annual budgeting decisions
- Focused on creating relationships with the community and council of Hudson County
- Weekly Saint Peters 'Frank J Guarani School Of Business' seminars
Education
Bachelor of Science - Business Management
Saint Peter's University
Jersey City, NJ05-2024
Skills
- Client experience oriented
- Professional phone etiquette
- Experience in sales
- Team player
- Time Management
- Verbal and written communication
- Staff Training and Development
- Customer Relationship Management
- Positive Attitude
- Relationship Building
- Strong Work Ethic
- Goal-oriented focus
Accomplishments
- NJ Devils "Game Ready Banker MVP" and home branch "Certificate of Achievement MVP" (voted by peers and management)
- Top Bankers 2023-2024
- Promoted to lead banker after graduation date
Timeline
Intern
Fidelity Civic Scholar Internship
12.2022 - 04.2023
Citizens Teller
Citizens Bank
12.2021 - Current
Citizens Banker
Citizens bank
12.2021 - Current
Front End Coordinator/Merchandise Coordinator
TJX Companies
10.2018 - 12.2021
Bachelor of Science - Business Management
Saint Peter's University