Jael Donjuan Grimaldo
Denton
Summary
Dynamic sales associate with a proven track record at Walmart, excelling in customer relationship building and problem-solving. Recognized for exceptional customer service and teamwork, I effectively upsell products while maintaining a calm demeanor in high-pressure situations. Committed to enhancing store appeal and driving sales through strategic promotional support.
Overview
1
1
year of professional experience
Work History
Sales Associate
Walmart
05.2025 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
Braums Ice Cream And Dairy
01.2025 - 04.2025
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Six Flags Over Texas
08.2024 - 09.2024
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Backed up servers by setting up trays and completing some food deliveries.
Education
High School Diploma -
Fred Moore High School
815 Cross Timber St Denton, TX 7620512-2025
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Task prioritization
- Calm demeanor
- Positive and professional
- Excellent communication skills
- Multi-tasking strength
- Exceptional customer service
- Problem-solving skills
- Relationship building
- Outgoing personality
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Sales Associate
Walmart
05.2025 - Current
Crew Member
Braums Ice Cream And Dairy
01.2025 - 04.2025
Crew Member
Six Flags Over Texas
08.2024 - 09.2024
High School Diploma -
Fred Moore High School