Jael Epps
Gainesville,FL
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Customer Service Cashier
Popeyes Chicken
Gainesville, FL
02.2026 - 06.2026
- Processed customer orders accurately and efficiently at fast-paced service counter.
- Handled cash transactions and managed register operations smoothly during busy hours.
- Provided friendly service while addressing customer inquiries and concerns promptly.
Customer Service Cashier
McDonald's
Bridgeville, DE
07.2021 - 10.2024
- Processed customer orders accurately and efficiently at fast-paced service counter.
- Handled cash transactions and managed register operations smoothly during busy hours.
- Provided friendly service while addressing customer inquiries and concerns promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in training new cashiers on register functions and customer service protocols.
- Collaborated with team members to streamline order fulfillment during peak times.
Certified Nursing Assistant
Genesis Healthcare Center
Seaford, DE
04.2018 - 06.2021
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care in electronic health records accurately and efficiently.
- Provided emotional support and companionship to patients and families.
- Maintained a clean and safe environment for patients and staff.
- Assisted in mobility exercises to promote patient independence and recovery.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
Colonel Richardson High
Federalsburg, MDCertified Nursing Assistant - Nursing
Caroline Career & Technology Center
Ridgely , MD 05.2013 - 05.2014
Skills
- Order processing
- Point of sale systems
- Cash management
- Order fulfillment
- Customer feedback
- Teamwork
- Employee training
- Problem resolution
- Client relationship management
- Patient support
- Vital sign assessment
- Health record management
- Infection prevention
- Activity support
- Community outreach
- Data entry
- De-escalation skills
Timeline
Customer Service Cashier
Popeyes Chicken
02.2026 - 06.2026
Customer Service Cashier
McDonald's
07.2021 - 10.2024
Certified Nursing Assistant
Genesis Healthcare Center
04.2018 - 06.2021
Certified Nursing Assistant - Nursing
Caroline Career & Technology Center
05.2013 - 05.2014
Colonel Richardson High