Jael Espinoza
Garland
Summary
Dynamic and results-driven professional with extensive experience as a Barista Shift Lead at Gilbreath-Reed Career and Technical Center. Proven ability in cash handling and client relationship building, enhancing customer loyalty through personalized service. Recognized for implementing efficient cleaning schedules and boosting overall cleanliness standards, ensuring a welcoming environment for patrons.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista Shift Lead
Gilbreath-Reed Career and Technical Center
08.2022 - 05.2023
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
Crew Member Team Leader
McDonald's
12.2021 - 02.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
Education
College Certificate - Real Estate
Dallas College North Lake Campus
5001 N MacArthur Blvd, Irving, TX 7503805-2024
High School Diploma -
Garland High School
310 S Garland Ave, Garland, TX 7504005-2023
Skills
- Cash handling proficiency
- Cleanliness standards
- Food safety compliance
- Cash handling
- Food and beverage service
- High volume dining
- Computer skills
- Customer service
Accomplishments
- Resolved product issue through consumer testing.
Certification
ServSafe Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Barista Shift Lead
Gilbreath-Reed Career and Technical Center
08.2022 - 05.2023
Crew Member Team Leader
McDonald's
12.2021 - 02.2022
College Certificate - Real Estate
Dallas College North Lake Campus
High School Diploma -
Garland High School
Similar Profiles
Awa FaalAwa Faal
Quality Manager at Gilbreath-Reed Career and Technical CenterQuality Manager at Gilbreath-Reed Career and Technical Center
Erin CampbellErin Campbell
Technology & Work Based Learning Teacher at Wayne County Career Technical CenterTechnology & Work Based Learning Teacher at Wayne County Career Technical Center
Lorrie OwenLorrie Owen
Permanent Substitute Teacher /Aide/ CTSO Advisor at Limestone County Career Technical CenterPermanent Substitute Teacher /Aide/ CTSO Advisor at Limestone County Career Technical Center