Jael Williams
Fort Lauderdale,FL
Summary
Dynamic and results-driven professional with a strong background in customer service at H&M Retail. Proven ability to enhance customer experiences through clear communication and problem-solving skills. Recognized for teamwork and achieving sales targets while maintaining attention to detail in cash handling and inventory management. Flexible and dedicated to delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Team Member
Arbys Resturant
Fort Lauderdale, FL
12.2024 - Current
- Followed safety protocols and maintained compliance with health regulations.
- Collaborated with team to achieve daily operational targets and goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Sales Associate
H&M Retail
Fort Lauderdale, FL
12.2023 - 09.2024
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
Charlottes Russe
Sunrise, FL
03.2023 - 08.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to support sales initiatives.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized merchandise displays, contributing to an engaging retail environment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Participated in inventory management, assisting with stock replenishment and organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Mcdonalds
02.2022 - 02.2023
- Delivered excellent customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Prepared food items according to company recipes and quality standards.
- Assisted team members during peak hours to ensure efficient service.
- Handled cash transactions accurately and efficiently at point of sale.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Plantation High School
Sunrise2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Money handling
- Computer skills
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
Timeline
Team Member
Arbys Resturant
12.2024 - Current
Sales Associate
H&M Retail
12.2023 - 09.2024
Sales Associate
Charlottes Russe
03.2023 - 08.2023
Team Member
Mcdonalds
02.2022 - 02.2023
High School Diploma -
Plantation High School