Summary
Overview
Work History
Education
Skills
Timeline
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Shyanne Cruz

Team Member/ Associate
Woodinville,US

Summary

Dynamic and customer-focused professional with experience at Starbucks and Panera Bread. Proven ability in cash handling and effective time management, enhancing guest engagement and loyalty. Recognized for training team members and resolving customer complaints promptly, ensuring exceptional service in fast-paced environments. Committed to maintaining high standards of cleanliness and organization.

Overview

1
1
year of professional experience

Work History

Barista

Starbucks
05.2025 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Listened carefully to customer requests and created personalized, delicious beverages
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Team Lead

Panera Bread
04.2024 - 05.2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided support to other team members during peak periods, ensuring seamless guest experiences, while monitoring food quality.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced customer loyalty and retention by maintaining a clean and organized dining area and kitchen stations.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Excellent time management skills by balancing numerous tasks and roles in a fast-paced environment.

Education

High School Diploma -

Woodinville High School
Woodinville, United States
05.2001 -

Skills

    Effective time management

    Teamwork and collaboration

    Cash handling

    Clear communication

    Adaptability and flexibility

    Customer service proficiency

    Guest engagement

Timeline

Barista

Starbucks
05.2025 - Current

Team Lead

Panera Bread
04.2024 - 05.2025

High School Diploma -

Woodinville High School
05.2001 -

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