Jaela Fant
Duluth,US
Summary
Customer-focused healthcare support specialist with experience in credentialing, scheduling, referrals, and insurance coordination. Supports providers, patients, families, and internal teams by handling calls, maintaining accurate records, and keeping work moving with clear communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Provider Credentialing Consultant
Independent /Volunteer
Remote, GA
03.2025 - Current
- Answered incoming calls from patients, vendors, and healthcare providers.
- Supported appointment scheduling for healthcare professionals and patients.
- Assisted with coordinating patient referral appointments with healthcare providers.
- Maintained clear communication among providers, patients, families, and insurance companies.
Provider Relations Specialist
Western Health
Remote, GA
09.2021 - 02.2025
- Coordinated provider relations communications with clinics, medical groups, and contracting teams.
- Processed provider correspondence, forms, and credentialing documentation for Western Health.
- Assisted with provider enrollment, directory changes, and network maintenance requests.
Customer Service Representative Team Lead
Wipro
Atlanta, GA
04.2017 - 04.2021
- Answered customer inquiries, delivering accurate information on products and services to facilitate informed decisions.
- Resolved complex problems through collaboration with departments, enhancing customer satisfaction.
- Maintained detailed records of customer interactions and transactions to support service quality and continuity.
Education
Associate Degree in Business Administration -
Gwinnett Technical College
Lawrenceville, GASkills
- Provider credentialing and enrollment
- Healthcare scheduling and insurance verification
- Attention to detail
- Problem solving
- Effective communication
- Administrative support
- Effective communication
- Administrative support
Timeline
Provider Credentialing Consultant
Independent /Volunteer
03.2025 - Current
Provider Relations Specialist
Western Health
09.2021 - 02.2025
Customer Service Representative Team Lead
Wipro
04.2017 - 04.2021
Associate Degree in Business Administration -
Gwinnett Technical College