Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaela Fowler

Dallas,TX

Summary

"Committed customer service expert with experience serving a variety of customers throughout the United States.
Detail-oriented professional who works well under pressure. Notable accomplishments in meeting deadlines and
increasing customer satisfaction. Excited for the opportunity to work with a new customers.

Overview

7
7
years of professional experience

Work History

Patient Resolution Expert

IKS Health
Coppell, TX
05.2023 - Current
  • My responsibility as PRE ; First level escalations which includes following up with escalation within 24-48 hrs, Monitoring audits for proper call handling etiquette for CRS, If supervisor is absent to maintain a productive work flow. Train new employees on procedures, workflows, and policies.

Benefits Specialist

MMC Group
Irving, TX
11.2022 - 02.2023
  • Verify benefits for the upcoming year. So they could receive the correct billing base off benefit coverage by insurance. The Representative would be expected to get in touch with various insurance companies to determine benefits for the upcoming year.

Warehouse Lead

Rosenburg
Farmers Branch, TX
03.2022 - 10.2022
  • The lead position was on a Assembly line . The next step would be making the product,(which was a cable for AT&T.) Bagging and boxing products. After the product is finished sending it on a truck to be delivered. The biggest part was to meeting productivity level .

Bartender

Rio Bravo Mexican Grill
Grand Prairie, TX
07.2018 - 06.2020
  • Customer service was the best aspect. Being able to create an environment so welcoming and building relations with different customers.

Education

High School Diploma -

Winfree Academy
Irving, TX
06-2018

Skills

  • De-escalation techniques
  • Employee engagement
  • Job analysis
  • Professionalism
  • Organizational skills
  • Problem-solving aptitude
  • Teamwork
  • Reliability

Timeline

Patient Resolution Expert

IKS Health
05.2023 - Current

Benefits Specialist

MMC Group
11.2022 - 02.2023

Warehouse Lead

Rosenburg
03.2022 - 10.2022

Bartender

Rio Bravo Mexican Grill
07.2018 - 06.2020

High School Diploma -

Winfree Academy

Similar Profiles

CREATE PROFILE
Jaela Fowler