Jaelah Cook
Summerville,SC
Summary
Dynamic and detail-oriented professional with extensive experience in patient care and specimen handling at Palmetto Primary Care. Proven ability to ensure patient safety through expert venipuncture and maintain HIPAA compliance. Recognized for fostering teamwork and enhancing operational efficiency in high-pressure environments. Committed to delivering exceptional service and quality control.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Palmetto Primary Care
08.2023 - Current
- Assisted in preparing and labeling samples for laboratory analysis.
- Maintained cleanliness and organization of phlebotomy equipment and work area.
- Supported team in managing patient flow during high-volume periods.
- Learned proper blood collection techniques to ensure patient safety and comfort.
Lead Teacher
The Oaks Academy
05.2022 - 06.2023
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered positive learning environment through effective classroom management techniques.
- Collaborated with colleagues to enhance educational programs and instructional strategies.
- Assessed student progress using various evaluation methods to inform instruction.
Supervisor
Ye Ole Fashioned
06.2021 - 05.2022
- Supervised daily operations, ensuring adherence to health and safety standards.
- Trained and mentored new team members in customer service protocols.
- Implemented efficient inventory management practices to reduce waste.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
Server
Chedders Scratch Kitchen
06.2020 - 06.2021
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections, ensuring positive dining experiences.
- Operated point-of-sale system for accurate order processing and payments.
- Coordinated with kitchen staff to ensure timely food delivery and satisfaction.
Team Lead
Chic-Fil-A
03.2019 - 03.2020
- Supervised team of 10 to ensure efficient service and adherence to operational standards.
- Trained new team members on customer service protocols and food safety regulations.
- Coordinated daily shift schedules to optimize staffing levels during peak hours.
- Implemented standard operating procedures to enhance service delivery consistency.
Education
North Mecklenburg High School
Huntersville, NC05.2021
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Data entry
- Quality control
Timeline
Phlebotomist
Palmetto Primary Care
08.2023 - Current
Lead Teacher
The Oaks Academy
05.2022 - 06.2023
Supervisor
Ye Ole Fashioned
06.2021 - 05.2022
Server
Chedders Scratch Kitchen
06.2020 - 06.2021
Team Lead
Chic-Fil-A
03.2019 - 03.2020
North Mecklenburg High School
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