Jaelanne Thomas

• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Trained newly hired sales team in upselling techniques.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Work on scripts for Talk of Troy

Set up interviews with guest speakers.

Work on a podcast called Mad Melodies on NPR.

Cohost for Talk of Troy.

Did coverage for the funeral of dadeville shooting for NPR

• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

Facilitate world class customer service toward the students, staff and visitors

· Employ excellent organizational & communication skills during office hours and outside hours

· Helped students and staff members with the new One Acc

· Reminded students by emails and calls certain of scholarships.

· Monitored advising department live chat

· Presented valuable information with professors and students during class periods

· Helped directed student or visitor traffic as a gatekeeper