Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaelen Benjamin

Las Vegas

Summary

Experienced in customer service, front desk roles, and warehouse work. Friendly and adaptable individual known for strong communication skills and positive attitude. Seeking a challenging position to further develop skills and contribute effectively to a dynamic team.

Overview

12
12
years of professional experience

Work History

Warehouse Associate

Golo
12.2022 - 10.2024
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap and pallet jacks.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Warehouse Associate

Warby Parker
08.2021 - 10.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Ensured accurate order fulfillment with attention to detail throughout the inputting lens process and final inspections.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Customer Service Agent

Everise
07.2019 - 03.2020
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Front Desk Agent

Advanced Management Group
12.2017 - 07.2019
  • Collected room payments and fees in cash, debit/credit card, and money orders.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Member Services Agent

Alorica
10.2016 - 12.2017
  • Resolved member issues efficiently, utilizing strong problem-solving skills and comprehensive knowledge of company policies.
  • Managed high call volumes while maintaining exceptional levels of professionalism and accuracy throughout each interaction.
  • Contributed to team success by consistently meeting or exceeding performance metrics in areas such as call quality and resolution time.
  • Consistently received positive feedback from members regarding the quality of service provided during interactions.

Warehouse Cargo Agent

Worldwide Flight Services
08.2015 - 10.2016
  • Secured loads properly with straps, ropes, or chains to prevent shifting during transit
  • Operated material handling equipment such as pallet jacks and forklifts safely
  • Coordinated with warehouse staff to ensure accurate storage of goods within designated areas
  • Prepared hazardous material shipments in compliance with safe handling practices.

Customer Service Associate

Walgreens
09.2012 - 08.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

Diploma -

Liberty High School
Henderson, NV
06.2012

Skills

  • Time management
  • Customer Service
  • Problem Solving
  • Team Collaboration
  • Active Listening
  • Empathetic
  • Computer Software
  • Remote Work

Timeline

Warehouse Associate

Golo
12.2022 - 10.2024

Warehouse Associate

Warby Parker
08.2021 - 10.2022

Customer Service Agent

Everise
07.2019 - 03.2020

Front Desk Agent

Advanced Management Group
12.2017 - 07.2019

Member Services Agent

Alorica
10.2016 - 12.2017

Warehouse Cargo Agent

Worldwide Flight Services
08.2015 - 10.2016

Customer Service Associate

Walgreens
09.2012 - 08.2015

Diploma -

Liberty High School
Jaelen Benjamin