Jaelen Cottrell
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Florist
Spencer’s florist
Jacksonville, FL
10.2023 - 11.2024
- Managed customer orders, requests, and complaints in a timely manner.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Tracked shipments to ensure timely delivery of flowers.
- Kept the store clean and organized at all times.
- Assisted with loading floral arrangements onto delivery trucks.
Department Head
Hobby Lobby Town Center
Jacksonville, FL
11.2019 - 05.2023
- Calculated correct order totals, updated accounts, and kept detailed records for inventory management
- Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out
- Maintained neat, orderly and safe work space
- Responsible for the cleanliness and neatness of the store and my department papercrafts
- Learned other departments to provide coverage and keep the store operational
- Cashier - Efficiently and accurately processed a large number of transactions
- Greeted customers with a smile and offered prompt and dedicated assistance
- Performed customer service
- Answering questions from customers regarding sales and promotions
Cashier
Ridgmar Mall13 and XD/Rave Cinemas
Fort Worth, TX
01.2019 - 08.2019
- Efficiently and accurately processed a large number of transactions
- Greeted customers with a smile and offered prompt and dedicated assistance
- Performed customer service
- Answering questions from customers regarding sales and promotions
- Usher - Responsible for guiding and seating guests upon arrival
- Giving and Receiving tickets while processing transactions
- Cleaning, stocking and organizing public areas after use of guest
- Processing edible products for expiration dates for the safety of the guests and others
- Providing the work areas with the correct safety equipment for each shift
- Making sure the customers needs are taken care of and the guest is satisfied
- Making sure guest have all completely exited the theaters after every movie to avoid company theft
- Reporting any suspicious activity in or around theaters
Education
HS Diploma -
Penn Foster
06.2021
Skills
- Care and handling techniques
- Hospitality and accommodation
- Written and verbal communication
- Time management skills
- Multitasking Abilities
- Professionalism
- Problem-solving abilities
- Employee Training
- Team building
Awards
Completion of online courses for motor vehicle, Graduation Certificate
Timeline
Florist
Spencer’s florist
10.2023 - 11.2024
Department Head
Hobby Lobby Town Center
11.2019 - 05.2023
Cashier
Ridgmar Mall13 and XD/Rave Cinemas
01.2019 - 08.2019
HS Diploma -
Penn Foster