JAELENE ARIAS
Houston
Summary
Dynamic Support Manager at Littleton Law Firm with exceptional emotional intelligence and negotiation skills. Successfully managed a large caseload of personal injury claims, ensuring maximum client compensation. Bilingual and adaptable, I excel in client relationship management and creative problem-solving, consistently fostering positive outcomes and enhancing operational efficiency.
Overview
3
3
years of professional experience
Work History
Support Manager
Littleton Law Firm
Houston
01.2025 - Current
- Manage client care, and guarantee smooth operational processes within cases.
- My responsibilities blend elements of case coordination, client support, and team management, often acting as a bridge between clients, legal staff, medical professionals, and insurance companies.
- Managed client communications to ensure timely updates on case progress.
- Organized and maintained case files for efficient access and retrieval.
- Evaluated client needs to provide appropriate resources and referrals.
- Scheduled appointments and hearings to streamline case timelines effectively.
- Reviewed insurance policies to determine coverage details for claims processing.
- Managed a large caseload of personal injury claims, including car accidents, medical malpractice, and slip and fall cases.
- Negotiated settlements with opposing counsel or insurance companies to ensure maximum compensation for clients.
- Advised clients on potential risks associated with various courses of action or settlement agreements.
- Monitored all deadlines throughout the life of a claim to ensure timely filing of documents or payment of awards.
Server, Bartender
Joey Uptown
Houston
11.2022 - Current
- Managed high-volume orders while crafting drinks during peak hours, serving 200-300 patrons per night, while maintaining a 95% satisfaction rate.
- Merged mixology expertise with sales acumen at Joey Uptown, delivering dynamic experiences, and fostering revenue growth.
- Managed inventory and supply chain logistics, ensuring optimal stock levels, and minimizing waste for cost efficiency.
- Assisted in training new servers on menu and service standards.
- Resolved customer complaints effectively to maintain positive atmosphere.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Undergraduate - Finance & Marketing
Lone Star College
Cypress, Tx06.2025
Undergraduate - Kinesiology
Texas Tech University
Lubbock, Tx05.2021
Skills
- Emotional intelligence
- Personable
- Bilingual
- Sales
- Adaptable
- Creative problem-solving
- Excel
- Microsoft Windows
- Client relationship management
- Marketing strategy
- Meeting coordination
- Problem solving
- Negotiation skills
Languages
Fluent in:, English, Spanish
Awards
Texas Tech President's honor list for maintaining a 4.0 GPA
Volunteer Experience
Saint Bartholomew Catholic Church, Katy, Tx, 2016-09, 2017-04, 2018-01, 2018-10, Assisted teachers at Sunday School., Ushered at the church for a congregation of 400 + people.
Timeline
Support Manager
Littleton Law Firm
01.2025 - Current
Server, Bartender
Joey Uptown
11.2022 - Current
Undergraduate - Finance & Marketing
Lone Star College
Undergraduate - Kinesiology
Texas Tech University
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