Brandon Allen

• Conduct comprehensive training for sales specialists entering automotive industry, focusing on effective closing techniques to boost sales performance.

• Instruct sales specialists on strategic lead follow-up tactics and efficient phone objection handling, optimizing client relations and sales productivity.

• Demonstrate unwavering professionalism, fostering positive interactions with both prospective and current clientele.

• Generate in-depth Excel reports that analyze departmental performance data, facilitating actionable discussions with corporate finance director of the auto group.

• Increased PVR levels for finance/lease transactions and cash, establishing impressive gross average of $900 on cash transactions in Q1 2023.

• Oversee readiness for unscheduled audits by state officials in the finance department, ensuring all procedures adhere to regulations.

• Place a robust emphasis on compliance, securing business operations and customer trust.

• Remain abreast of professional development opportunities, continuously seeking growth and improvement in industry knowledge and skills.

• Enhanced the sales department's confidence in F&I products by implementing daily motivational initiatives and conducting comprehensive weekly training sessions.
• Fostered and sustained relationships with both individual and corporate clients, providing effective solutions to any challenges encountered.
• Innovated the sales process by introducing F&I considerations at an early stage, facilitating more accurate identification of customer financial needs and crafting tailored proposals to deliver high-value services.
• Conducted regular assessments of agreement costs and revenue to ensure sustained profitability.
• Demonstrated strong performance by achieving $2200 PVR on 560 units, with average reserve of $490, consisting of 20% lease, 70% finance, and 10% cash.
• Secured robust product penetration by achieving 58% warranty coverage, 35% GAP insurance, and 25% maintenance plans.

• Skillfully conducted thorough examination, evaluation, and processing of loan applications, ensuring efficiency and compliance with relevant regulations
• Fostered a confident and knowledgeable sales team through focused F&I product training and incentivizing spiffs, resulting in an uplift in team performance
• Collaborated closely with accounting department to maintain clear accounting schedules and ensure promptness in CIT funding, averaging no more than two days
• With average FICO score of 680, was able to demonstrate keen eye for risk management and credit worthiness
• Honored recipient of prestigious Nissan Award of Excellence, highlighting commitment to top-tier service and expertise in industry
• Directly reported to General Manager, showcasing accountability and strong leadership capabilities.

• Leveraged CDK Lead Manager to strategize and negotiate compelling offers, successfully closing key business deals.
• Executed comprehensive advertising campaigns after meticulous information gathering and strategic planning.
• Proficiently utilized Autoalert, effectively improving operational efficiency.
• As one of two exclusive department managers, efficiently handled average of 350 unique internet leads monthly, providing direct reports to General Manager.
• Skillfully structured deals to sustain store profitability, optimizing rate spread and early product presentation.
• Optimized customer satisfaction index (CSI) scores by pairing sales associates with internet appointments based on complementary personalities, thus enhancing team synergy and customer relations.
• Updated company website with deals and product packages

• Served as key member of four-person sales management team, successfully delivering over 130 sales within 24-day period to customers with average FICO score of 500.
• Skillfully resolved customer issues and complaints pertaining to sales and services, enhancing overall customer satisfaction and loyalty.
• Demonstrated strategic acumen in pricing inventory to maximize profitability, contributing to significant increase in gross profit.
• Actively monitored customer behavior and preferences to tailor and focus sales strategies effectively, leading to increased customer engagement and revenue growth.
• Held direct reporting line to company owner, showcasing leadership abilities and trust in my strategic decision-making and problem-solving skills.

• Reported directly to General Manager, showcasing strong organizational and leadership skills.
• Assured seamless execution of 40-60 high-stake transactions monthly by meticulously validating details and guarantees before final customer delivery, thus bolstering customer satisfaction.
• Oversaw back-office accounting operations, demonstrating keen eye for detail, proficiency in financial management, and strong analytical capabilities.
  
  

• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Completed daily cold calling and outreach to build sales pipeline.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

• Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of specified product of service over those of competition.
• Traveled by foot or automobile to deliver or sell merchandise or services.
• Used scripts or persuasive sales techniques to convince clients in purchasing specified product of service.
• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.