Summary
Overview
Work History
Education
Skills
Timeline
Generic

DRILON BAJRAMI

Oak Creek,WI

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

7
7
years of professional experience

Work History

Vice President - Sales Strategy Support Manager

JPMorgan Chase
Milwaukee, WI
04.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Increased sales conversion by 6% in first month of role.

Home Lending Manager

JPMorgan Chase
Milwaukee , WI
05.2019 - 04.2022
  • Approached as the go-to on daily basis by partners and peers within various departments with questions regarding all products offered in Home Lending.
  • Trained newly hired employees to provide information regarding processes, procedures and deadlines.
  • Oversaw entire loan process to provide each client received exceptional service.
  • Recruited, interviewed and hired new employees bringing value to lending department.
  • Made recommendations after completing prospects' loan analysis.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Home Lending Advisor

JPMorgan Chase
Milwaukee, WI
03.2016 - 05.2019
  • Had the privilege of being shadowed by CEO Mike Weinbach and Channel Executive Serhat Oztop to demonstrate our work as a Home Lending Advisor.
  • Consistently executed at high level while maintaining excellent compliance and audit scores.
  • Year-over-year increase in customer satisfaction by delivering exceptional level of services and meeting customer expectations.
  • Go-to Home Lending Advisor for management, tenured colleagues, and our new hires on a daily basis when in need of assistance.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Submitted loan applications to underwriter for verification and recommendations.
  • 2017 President's Club Winner and 2018 National Achiever's Winner
  • Funded 961 loans which resulted in $85,585,393.

Customer Service Specialist

JPMorgan Chase
Milwaukee, WI
05.2015 - 03.2016
  • Performed in-depth research to answer more complex questions.
  • Provided effective and timely account support in handling inbound customer requests.
  • Secured client retention by driving service and product benefits, features and recommendations around clients’ needs.
  • Documented and scoped actions to resolve issues after service calls.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Manager over 70 calls per day.

Education

Associate of Applied Science - MANUFACTURING MANAGEMENT

Lakeshore Technical College
Cleveland, WI
05.2012

Skills

  • Leadership and management skills
  • Customer service-focused
  • Great organization and prioritization skills
  • Analytical
  • Detail-oriented
  • Collaboration and partnership
  • Results-oriented
  • Written and oral communication skills
  • Excellent problem-solving skills
  • Public speaking
  • Strategic planning
  • Staff management

Timeline

Vice President - Sales Strategy Support Manager

JPMorgan Chase
04.2022 - Current

Home Lending Manager

JPMorgan Chase
05.2019 - 04.2022

Home Lending Advisor

JPMorgan Chase
03.2016 - 05.2019

Customer Service Specialist

JPMorgan Chase
05.2015 - 03.2016

Associate of Applied Science - MANUFACTURING MANAGEMENT

Lakeshore Technical College

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DRILON BAJRAMI