Jaelin Culbert
Newport News,VA
Summary
Results-driven professional with expertise in customer service, conflict resolution, and team collaboration. Skilled at building strong client relationships, resolving inquires, and delivering effective solutions in fast-paced environments. Known for clear communication, sound decision-making, and a commitment to maintaining positive client experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nexus Management
09.2024 - Current
- Ensure full compliances with fair housing regulations and company policies, fostering an inclusive welcoming living environment for all residents.
- Streamlined leasing operations by enhancing record keeping systems, improving documentation accuracy and reducing processing errors.
- Respond promptly to inquiries using active listening and strategic questioning techniques, achieving faster issue resolution and stronger resident relationships.
- Effectively mange high-pressure situations, maintaining professionalism while resolving resident disputes and conflicts to ensure community satisfaction.
- Led daily operations for a 500-unit complex, boosting occupancy by 10% through strategic leasing initiatives.
Bartender
Legacy Live
02.2024 - Current
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Resolve customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Shift Manager
Amazon
07.2022 - 08.2024
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored staff on operational procedures and customer service excellence.
- Coordinated scheduling and shift assignments to optimize workforce efficiency.
Education
Associate of Science - A+ Certification Exam Prep
Virginia Peninsula Community College
11.2022
Skills
- Exceptional customer service skills with strong active listening and empathy
- Conflict resolution and de-escalation in high-stress situations
- Policy and procedure enforcement with focus on inclusivity
- Quick decision-making in under pressure
Certification
- CompTIA A+ Certified - Expires, May 2027.
- First Aid & CPR Certified - Expires, January 2026.
Timeline
Assistant Manager
Nexus Management
09.2024 - Current
Bartender
Legacy Live
02.2024 - Current
Shift Manager
Amazon
07.2022 - 08.2024
Associate of Science - A+ Certification Exam Prep
Virginia Peninsula Community College
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