JAELIN GATES

• Managed team of 4 agents and all workings of our leasing department - Trained leasing professionals in effective sales techniques, resulting in higher conversion rates from prospects to signed leases.
• Excels in training roles thanks to deep appreciation for unique ways in which individuals learn. By understanding that each team member possesses distinct learning preferences, and celebrating these differences have tailored my training methods accordingly. By embracing diversity in learning styles, fostered an inclusive environment where every team member feels valued and empowered to excel.
• Collaborated closely with property manager to ensure consistent communication between departments for seamless operations by leveraging marketing expertise, preparing operation reports, and developing advanced negotiation proposals for regional stakeholders. These efforts contributed to increased customer retention rates and supported company growth initiatives.
• Streamlined leasing processes for faster lease signings and reduced vacancy rates. - During 20.5 months of employment was responsible for 40% of leases.
• Developed and implemented successful marketing strategies to attract prospective tenants. - Monthly check-ins with current residents and pending move-in to maintain rapport.
• Developed and executed digital marketing plans to enhance online visibility and engagement, resulting in increased website traffic, social media followers, and lead generation. This was done by regularly managing our marketing sites and working with our regional marketing rep to understand our current future market trends.
• Revitalized leasing processes through strategic refinement initiatives, including the implementation of clear and concise email signatures to streamline communication protocols. Recognized for exceptional writing skills, frequently sought by managed agents and upper management for crafting well-toned emails, particularly in conflict resolution scenarios and highly professional scenarios.
• I possess strong aptitude for understanding and connecting with individuals on a personal level, allowing me to tailor my communication approach to suit their unique personalities. This skill has been instrumental in my success in sales, as it enables me to establish genuine connections and effectively address needs and preferences of clients. Colleagues have frequently sought my advice on interpersonal communication strategies, acknowledging my ability to foster meaningful connections with others.
• Received highest volume of website reviews within the company, demonstrating exceptional customer satisfaction and engagement. at lease 1.8 reviews per/month over 20 months.
• Testimonial: "Hands down the best apartment leasing experience I have ever had in my life! Jaelin, the leasing manager, is an absolute blessing who will listen to you, connect with you, and do everything within her power to find you the right unit at the right time and right price. I was incredibly impressed with her professionalism and relational abilities while helping me through a difficult put-of-state move. I trust her 100% and hope you will too!" - RM from Google Reviews

Freelanced for floral design. I am proud to say I am a pioneer of my own passion.

Regularly put together intricate arrangement for my clientele.

My client basis includes, Real Estate agents with whom I help stage their homes with my arrangements; Restaurants, as well as Weddings, Funerals, and Dinners.

• Fostered positive working relationships with regular customers. Took about 25 different clients
• Evaluated suppliers to maintain cost controls and improve operations.
• Frequently studied market to keep abreast of new industry trends. Often adjust advertising styles and design styles based on what is trending.
• Learned how to promote business via social media to generate interest and maximize brand identity.

• Displayed merchandise by arranging in appealing ways to boost sales.
• Developed extensive conflict resolution skills by diffusing tense situations with unhappy clients.
• Utilized bilingual skills to help sales associates close sales with Spanish-speaking client. As well as helped bridge cultural gaps between clients and other colleagues.
• Increased sales and customer satisfaction through personalized servicing.
• Earned and maintained title of 10th highest selling Associate for our entire region through November, December and January.
• Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.

• Increased sales 300% from previous year in just three months upon gaining managerial promotion. This was done by strategizing with supervisors, then devising completely new way of completing tasks ensuring longer lasting product, higher level of merchandising until ultimately seeing sales trends increase.
• Inventoried plants and flower care supplies and ordered more.
• Supervised 4 employees in floral department.
• Trained employees on proper plant care, technique, and floral arrangement. As well as department organization.
• Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Regularly utilized data entry skills after weekly sales analysis.
• Regularly placed for sales competitions for our district.

• Learned how to stay calm and organized in stressful situations. Ensured everyone involved in difficult situations left with their needs met and a positive stride.
• Extensively studied Italian cuisine, skill utilized to this day.
• Upheld standards of restaurant cleanliness and food handling safety. Enjoyed and thrived in fast paced environment and was able to apply acquired skills t to many different areas of work.
• Maintained extensive list of regular customers due to strong rapport and connection.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

• Taught groups of kids and adults up to 10 people per/class how to ski by translating strong terrain, and skill knowledge.
• Gained strong leadership and teaching skills.
• Trained athletes in proper use of equipment for safety and maximum results.
• Established clear benchmarks for performance and monitored individual progressed.