Katelyn Svoboda
Champlin,MN
Summary
I am driven and committed to achieving excellence in all tasks and responsibilities assigned to me. My enthusiasm for delivering results and continuously striving for improvement fuels my dedication to contribute positively to the goals and objectives of my organization.
Overview
4
4
years of professional experience
Work History
Leasing Director
Greco Properties
Champlin, MN
04.2023 - Current
- Leverages sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Promotes a high level of customer service and strives toward excellence by greeting clients, responding to concerns and quickly resolving issues.
- Maintains a high customer approval rating as proven by online surveys and building awards, displaying dynamic service, exemplary support and interpersonal communication.
- Oversees the preparation of weekly leasing reports, providing insightful recommendations to enhance prospect-to-visit ratios.
Guest Experience Manager
Greco Properties
Champlin, MN
11.2021 - 04.2023
- Managed day-to-day operations, driving quality standards and meeting resident expectations.
- Communicated with residents to check on satisfaction and inquire about improvement suggestions.
- Recorded resident issues to monitor resolution and schedule follow-up.
- Crafted focused goals and plans to efficiently prioritize and accomplish tasks.
- Organized building events to promote a sense of community, and established lasting relationships resulting in an excellent resident retention rate.
Leasing Consultant
Centerspace Homes
Minneapolis, MN
05.2021 - 11.2021
- Directed comprehensive property tours, effectively highlighting amenities to prospective tenants while promptly addressing inquiries with detailed and timely responses.
- Tracked leads using CRM software and followed up with interested parties.
- Participated in marketing meetings and discussed effective strategies to drive traffic.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
Real Estate Broker Assistant
MSP Realty LLC
Minneapolis, MN
02.2020 - 05.2021
- Prepared form templates needed for real estate transactions, contracts, deeds, closing statements and leases.
- Supported efficient operations by managing social media and assisting with clerical tasks such as business correspondence.
- Assisted with staging homes for sale to increase appeal and drive sales.
- Organized files, developed spreadsheets, and scanned documents, maintaining work space in a neat and organized fashion.
Education
Some College (No Degree) - Diagnostic Medical Sonography
Chippewa Valley Technical College
Eau Claire, WISkills
- Sales Techniques
- Lease Agreements
- Market Trends
- Property Marketing
- Sales and Marketing Aptitude
Timeline
Leasing Director
Greco Properties
04.2023 - Current
Guest Experience Manager
Greco Properties
11.2021 - 04.2023
Leasing Consultant
Centerspace Homes
05.2021 - 11.2021
Real Estate Broker Assistant
MSP Realty LLC
02.2020 - 05.2021
Some College (No Degree) - Diagnostic Medical Sonography
Chippewa Valley Technical College
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