Jaely Bernal
Miami,FL
Summary
Driven professional with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Overview
2
2
years of professional experience
Work History
Online Reseller
03.2022 - Current
- Successfully launched and operated an e-commerce platform specializing in the sale of clothing.
- Developed and executed digital marketing strategies resulting in increased website traffic and sales.
- Managed customer inquiries, feedback, and issues to ensure high levels of satisfaction and repeat business.
- Coordinated shipping logistics and fulfillment processes to ensure timely delivery and customer satisfaction.
Optometrist Assistant
Lowinger Eyecare
12.2023 - 05.2024
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
Education
Associate of Arts - Marketing
Miami Dade College
Miami, FL04.2025
High School Diploma -
Mater Academy Charter High School
Hialeah Gardens, FL06.2022
Skills
- Digital Marketing
- Customer Relationship Management
- Shipping Logistics and Fulfillment
- Written and verbal communication
- Teamwork
Languages
English
Spanish
Timeline
Optometrist Assistant
Lowinger Eyecare
12.2023 - 05.2024
Online Reseller
03.2022 - Current
Associate of Arts - Marketing
Miami Dade College
High School Diploma -
Mater Academy Charter High School