Transformational Operations Executive with a strong background in leading multimillion-dollar retail operations and driving organizational change. Expertise in developing scalable business systems and high-performing teams that enhance operational performance through strategic execution and financial discipline. Adept at fostering clarity in complex environments and establishing sustainable infrastructures that deliver long-term results.
Work History
Aspiring Operator in Training
1 Year 10 Months
Grocery Outlet | 05.2022 - 03.2024
Appointed to support one of Grocery Outlet's new store launches, demonstrating early recognition of leadership potential and operational capability. Assisted with new store openings, inventories, merchandising execution, operational planning, and startup readiness across multiple markets while preparing for independent ownership.
Operations Supervisor – Dining Services
1 Year 7 Months
San José State University | 06.2018 - 01.2020
Led daily operations across multiple campus dining locations, coordinating supervisors and administrative staff to ensure seamless service delivery. Developed operational communication systems and standardized scheduling processes to support organizational transition during company changeover, enhancing consistency across operating units.
Supervised daily operations to ensure adherence to university policies and procedures.
Coordinated workflow among departments to optimize resource allocation and enhance efficiency.
Independent Owner / Operator
2 Years 5 Months
Grocery Outlet | 03.2024 - Current
Directed all aspects of a newly launched Grocery Outlet location with accountability for financial performance, operational strategy, merchandising, workforce planning, customer experience, community engagement, and organizational development. Built the business from startup into one of the region's highest-performing locations while leading a multidisciplinary team and establishing scalable operational systems.
Managed $480K annual payroll, optimizing labor strategy to align with operational needs.
Oversaw $550K+ inventory portfolio.
Built and developed workforce of over 100 employees, fostering leadership growth and team capability.
Developed five first-time department managers into independent leaders.
Transformed one of the company's lowest-opening-volume stores into one of the region's highest-performing locations.
Created leadership systems that reduced dependency on executive oversight.
Improved operational flow through redesigned warehouse and inventory processes.
Languages
Japanese
Limited Working
Timeline
Independent Owner / Operator
Grocery Outlet
03.2024 - CurrentRead More
Aspiring Operator in Training
Grocery Outlet
05.2022 - 03.2024Read More
Operations Supervisor – Dining Services
San José State University
06.2018 - 01.2020Read More
San José State University
Bachelor of Science from International Business- Area study of Asia, emphasis on Japanese Language
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LEADERSHIP IMPACT
Organizational Transformation
Executive Decision Making
Leadership Development
Financial Accountability
Change Leadership
Operational Scalability
LEADERSHIP
Co-Founder
Black Women's Collective- Operations Manager
Co-founded a campus organization focused on supporting and empowering Black women through leadership development, mentorship, and community engagement. Directed operational planning, budgeting, event staffing, programming, and strategic execution while mentoring emerging student leaders and establishing organizational systems that sustained the group's growth.
EXECUTIVE LEADERSHIP PHILOSOPHY
Leadership is measured by the strength of the people you develop, the systems you build, and the organizational capability that remains long after you've stepped away.
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