Jaelyn Hanley
Winfield,MO
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
6
6
years of professional experience
Work History
Team Lead- Barista
Kevlar Coffee
Troy, MO
04.2025 - Current
- Led team in daily operations, ensuring high-quality coffee preparation and customer service.
- Implemented inventory management system to track supplies and reduce waste effectively.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Train new employees up to company standards and regulations.
- Consistently remember regular costumers and having the current visit is just as good as the the last.
- Handling money and practicing proper money depositing procedures.
- Handling inventory and tracking products quantities.
- Creating a positive work environment for staff and costumers.
- Received multiple glowing customer reviews.
Grocery Pick-up Department
Kroger
Troy, MO
01.2025 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Shift Manager
Arby's Restaurant
Troy, MO
09.2023 - 01.2025
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Organized special events such as holiday sales or promotional campaigns.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Identified needs of customers promptly and efficiently.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Communicated with other shift managers to facilitate continuum of customer service.
- Conferred with management and subordinates to resolve problems or complaints.
Nanny
Private Nanny
O'Fallon, Missouri
12.2021 - 07.2022
- Planned age-appropriate educational activities designed to promote learning and development.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Dropped off and picked up children from school and extracurricular commitments.
Crew Member
Arbys Resturant
Winfield, MO
01.2020 - 11.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Upheld high standards of productivity and quality in operations.
- Served food quickly for positive guest experiences.
Education
Associate of Arts - Primary Psychology And Criminal Justice
St. Charles Community College
Cottleville, MO05-2025
High School Diploma - undefined
Winfield High School
Winfield, MO05-2022
Skills
- Delegating tasks and ensuring they are being done correctly and efficiently
- Communicating when there is an issue and troubleshooting said problem
- Counting and handling money
- Keeping up on responsibilities by staying organized
- Managing employees and restaurant standards
- Listening, understanding, and resolving customers questions or concerns
- Time management
Timeline
Team Lead- Barista
Kevlar Coffee
04.2025 - Current
Grocery Pick-up Department
Kroger
01.2025 - 04.2025
Shift Manager
Arby's Restaurant
09.2023 - 01.2025
Nanny
Private Nanny
12.2021 - 07.2022
Crew Member
Arbys Resturant
01.2020 - 11.2021
High School Diploma - undefined
Winfield High School
Associate of Arts - Primary Psychology And Criminal Justice
St. Charles Community College