Jaelyn Hanley
Winfield,MO
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
5
5
years of professional experience
Work History
Shift Manager
Arby's Restaurant
Troy , MO
09.2023 - Current
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Organized special events such as holiday sales or promotional campaigns.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Identified needs of customers promptly and efficiently.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Communicated with other shift managers to facilitate continuum of customer service.
- Conferred with management and subordinates to resolve problems or complaints.
Private Nanny
David Litman
O'Fallon, Missouri
12.2021 - 07.2022
- Planned age-appropriate educational activities designed to promote learning and development.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Dropped off and picked up children from school and extracurricular commitments.
Crew Member
Arbys Resturant
Winfield, MO
01.2020 - 11.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Upheld high standards of productivity and quality in operations.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Winfield High School
Winfield, MO05-2022
Associate of Arts - Gender Studies
St.Charles Community College
Cottleville, MOSkills
Delegating tasks and ensuring they are being done correctly and efficiently
Communicating when there is an issue and troubleshooting said problem
Counting and handling money
Keeping up on responsibilities by staying organized
Managing employees and restaurant standards
Listening, understanding, and resolving customers questions or concerns
Time management
Timeline
Shift Manager
Arby's Restaurant
09.2023 - Current
Private Nanny
David Litman
12.2021 - 07.2022
Crew Member
Arbys Resturant
01.2020 - 11.2021
High School Diploma -
Winfield High School
Associate of Arts - Gender Studies
St.Charles Community College