Jaelyn Howard
Catonsville,MD
Summary
Customer service professional with strong background in resolving customer issues and enhancing client satisfaction. Known for collaborative approach and ability to adapt to changing needs. Skilled in conflict resolution and effective communication, ensuring reliable results.
Overview
4
4
years of professional experience
Work History
CS Resolution Specialist, L3
Amazon
02.2024 - Current
- Track driver’s stops to ensure delivery for dispatchers.
- Communicate with dispatch companies to ensure their employees succeed.
- Contact customers via phone and email to resolve locating address, safe location for package delivery, access codes, and barriers to delivery
Front of the House Staff
Outback Steakhouse
03.2023 - 01.2025
- Answer phones to take carryout orders.
- Set the carryout portion of the restaurant up for success for the day.
- Greet customers when they enter or pull up to the restaurant.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Front of the House Staff
Outback Steakhouse
03.2023 - 01.2025
- Answer phones to take carryout orders.
- Set the carryout portion of the restaurant up for success for the day.
- Greet customers when they enter or pull up to the restaurant.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Sales Associate
Champs Sports
05.2021 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School -
Catonsville High School
01.2023
Skills
- Microsoft Word
- Scheduling & Workforce Management
- Workflow Optimization Tools
- Customer Service (Phone & In-person)
- POS & Sales Reporting
- Employee Training
Timeline
CS Resolution Specialist, L3
Amazon
02.2024 - Current
Front of the House Staff
Outback Steakhouse
03.2023 - 01.2025
Front of the House Staff
Outback Steakhouse
03.2023 - 01.2025
Sales Associate
Champs Sports
05.2021 - 01.2024
High School -
Catonsville High School
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Deanna PenyakDeanna Penyak
Executive Administrative Specialist at Catalent Pharma SolutionsExecutive Administrative Specialist at Catalent Pharma Solutions