Debra Roberts

Experienced in supervisory and management roles in retail and food service industries, earning letters of commendation for exceptional leadership. Skilled in secretarial sciences and office administration, also recognized with letters of commendation. Diverse background in non-supervisory positions with authorization to work in the US for any employer.

• Documented and resolved prescription drug issues, with either mail order delays, prior authorizations and/or appeals. Facilitated resolution to the full extent of my involvement, ensuring patient access to medications insofar as permitted by Client regulations.
• Regularly assisted front line customer service agents through education and guidance, ensuring their ability to better perform customer calls at First Call Resolution whenever possible.
• Achieved customer satisfaction through completion of tasks and successful follow-through to known objectives.
• Regularly performed own duties to meet or exceed Quality and Metrics, most commonly seeing daily, monthly, quarterly and annual scores in the high Nineties.

From 1985 - 1994

Coursework study and practice in three individual areas:

• Horticulture - Landscaping - Master Gardener Certification Washington State University 1993 - Volunteer work in county parks, county fair booth and phone relay lines serving county residents with questions pertaining to their home gardens
• Home Education - Home Education Certification Central Washington State University - From pre-certification 1989 through 1994 performed successful education of my own two children in elementary school curriculum with each testing for three years at elevated learning.
• Master Food Safety Advisor - Washington State University 1985 - 1994 Annual recertification classes. Tested and recertified at top of class. Pass/Fail. Food preservation for family - freeze, can and dry for 10 years. Volunteered on county relay phone lines to advise residents best USDA practices for canning and preserving. Most successful years was putting up 350 quarts of fruits and vegetables.

While attending Olympic College in pursuit of an Associates Degree in Business Management with a focus to legal office management I achieved grades warranting two time Deans List Accommodations while working full time and carrying a full load - 15 to 18 college credits for semester.