Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Priscilla Robinson

Summary

Empathetic and results-driven customer service professional with years of customer service experience across high-volume environments. Adept at conflict resolution, multitasking, and process improvement. Known for delivering top-tier client support while keeping cool under pressure. Looking to bring positive vibes, problem-solving finesse, and serious hustle to a growth-focused team.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Senior Resolution Specialist

Walmart Corporation
Bentonville
08.2024 - 07.2025
  • Managed 100+ daily customer interactions via phone, chat, and email in a high-volume environment
  • Improved internal documentation methods based on feedback from stores and associates
  • Led peer support and mentorship initiatives to improve team performance and morale
  • Helped create onboarding training materials to improve new hire ramp-up time

Customer Support Advisor

Transcom Worldwide INC USA
Denver
11.2023 - 08.2024
  • Provided Tier 1 technical support for smartphones, tablets, and computers
  • Resolved client issues efficiently while maintaining high satisfaction scores
  • Used multiple systems to troubleshoot and deliver real-time solutions

Customer Service Representative

NCP CMC
Memphis
01.2023 - 11.2023
  • Handled customer inquiries and complaints via phone and email
  • Processed product orders and escalated complex issues appropriately

Education

High School Diploma -

Bartlett High School
Bartlett, TN
08.2017 - 01.2021

Skills

  • Remote Customer Support (Phone, Chat & Email)
  • Conflict Resolution & De-escalation
  • CRM Software & Ticketing Systems
  • Process Improvement & Documentation
  • Technical Support (Mobile & Desktop Devices)
  • High-Volume Workflow Management
  • Strong Written & Verbal Communication
  • Self-Starter with Exceptional Time Management

Additional Information

  • Work From Home Experience: 2 years of customer service & resolution experience.
  • Typing Speed: 45+ WPM with strong data entry skills.
  • Availability: Open to full-time remote opportunities in customer service, resolution support, or administrative roles.

Technical Proficiencies

  • Microsoft Office Suite (Word, Excel, Outlook)
  • CRM Systems (Zendesk, Salesforce)

Timeline

Senior Resolution Specialist

Walmart Corporation
08.2024 - 07.2025

Customer Support Advisor

Transcom Worldwide INC USA
11.2023 - 08.2024

Customer Service Representative

NCP CMC
01.2023 - 11.2023

High School Diploma -

Bartlett High School
08.2017 - 01.2021

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