Jaelyn Marks
Zachary,LA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. I also view myself as team leader that builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. I have a focused strengthen on facilitating , and easily adapting to multiple departments and areas of training
Overview
6
6
years of professional experience
Work History
Team Lead
Top Golf
08.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed an AOR of training facilitated multiple training classes for incoming staff as well as updating current staff on ever changing standards.
- Organized multiple contest and outings to boost revenue and company moral.
Server Shift Leader
Solou
06.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Guest Services Associate Shift Lead
TopGolf
11.2020 - 02.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations as well as the company reputation, staff productivity, and operational efficiency.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
Captioning Assistant
Hamilton Relay Telecommunications
09.2020 - 11.2020
- Captioned calls for deaf and or hearing impaired customers
- Listened to speakers and repeated words verbatim into voice recognition software such as business and personal calls.
- Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
Emergency Medical Technician
Acadian Ambulance Baton Rouge, LA - EMT
01.2018 - 02.2020
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Trained incoming EMTs and other staff with hands on skills
Education
Nation Certification EMT -
South Louisiana Community College
Lafayette, LA07.2018
High School Diploma -
Zachary High School
Zachary, LA05.2017
Skills
- Performance Monitoring
- Production Monitoring
- Performance Improvement
- Mentoring
- Team Supervision
- Coaching
Timeline
Server Shift Leader
Solou
06.2022 - 08.2022
Team Lead
Top Golf
08.2021 - Current
Guest Services Associate Shift Lead
TopGolf
11.2020 - 02.2021
Captioning Assistant
Hamilton Relay Telecommunications
09.2020 - 11.2020
Emergency Medical Technician
Acadian Ambulance Baton Rouge, LA - EMT
01.2018 - 02.2020
Nation Certification EMT -
South Louisiana Community College
High School Diploma -
Zachary High School
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