Jaelyn Moore

• Analyzes health insurance benefits and verifies insurance eligibility
• Schedules and confirms patient appointments
• Processes requests for immunization records within structure timeframe
• Maintains and organizes medical and financial documentation

• Determined eligibility for program per policy guidelines
• Processed applications, recertifications, and changes within a structured timeframe
• Assessed client's needs and linked clients and referred clients to community resources
• Managed a caseload of over 100 clients and maintained case files, records, documentation
• Developed and reviewed service plans in consultation with clients

• Executed eligibility determinations for applicants seeking public assistance for NC state programs such as Family and Children’s Medicaid and North Carolina Health Choice

• Conducted interviews via phone or face to face and analyzed information to substantiate eligibility

• Organized, processed, and managed an ongoing caseload and processes a high volume of applications within a structured time frame

• Stayed abreast of policies and procedures governing all programs and adheres to State, Local, and Federal performance measurements

• Informed clients of all available programs and makes referrals to appropriate programs