Shannon Critten
Nashville,TN
Summary
Quality-oriented professional with excellent communication, time management, and computer skills. With experience in many areas of the Human Service field exhibiting a passion for helping others reach their goals and have their needs met. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
14
14
years of professional experience
Work History
Processing Assistant
Affordable Housing Resources
01.2024 - Current
- Streamline data entry tasks for faster turnaround times and increased productivity.
- Assist with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.
- Communicate with landlords, tenants, and attorneys in regard to the steps for rental assistance
- Compile files with the necessary documents for application processing
- Edit newsletters and other documents related to the program
- Review applications for approval or denial for THDA Rental Assistance Grant
- Provide applicants with necessary referrals
Patient Assistance Program Counselor
RegaloRx
01.2022 - Current
- Answer inbound calls and make outbound Calls
- Data entry of patient applications into computer system
- Conduct insurance benefit verification
- Determine patient program eligibility
- Schedule and process prescription drug orders
- Follow-up with patients and healthcare professionals while accurately recording/documenting activities and advising of next steps
- Document client interactions in appropriate files
- Provide clear and concise communication of shift updates
Shelter Advocate
Morning Star Sanctuary
03.2021 - Current
- Answer hotline/crisis line calls
- Assist clients with intake/exit paperwork and advocating for their needs
- Complete assessments, safety planning, crisis intervention, and referrals
- Work with team to complete service management plan
- Participate in trainings and development as needed/required
- Facilitate group meetings and activities with participants
Customer Care Agent
Nashville Wraps
09.2020 - 10.2021
- Enter customer orders electronically
- Handle customer service disputes
- Learn products in order to better assist customers
- General clerical office duties
- Process records and returns on customer service orders/Initiate refunds
- Communicate with shipping companies to investigate delivery disputes
Safety and Security Specialist II
Youth Opportunity Investments
07.2020 - 09.2020
- Supervise daily/nightly activity of youth while maintaining group count
- Demonstrate the use of positive discipline in areas of crisis intervention and de-escalation
- Develop relationships with youth while teaching healthy boundaries
- Assist teachers and counselors with planning and group activities
- Properly document all occurrences and incidents in a timely manner
- Participate in training and development as needed and required
Customer Care Agent
Nashville Wraps
04.2019 - 07.2020
- Enter customer orders electronically
- Handle customer service disputes
- Learn products in order to better assist customers
- General clerical office duties
Case Manager I
Department of Children's Services- Davidson County
05.2018 - 02.2019
- Conduct on-going face to face visits with children, resource families, and parents
- Interview family members and complete assessments
- Work alongside team members to develop permanency plans for the reunification process
- Participate in court hearings and meetings
- Schedule and transport children to appointments and school
Juvenile Detention Officer I
Shelby County Commission
05.2014 - 04.2018
- Process incoming detainees according to facility procedures
- Explain and enforce rules and regulations
- Supervise youth in daily activities, events, and their assigned duties
- Counsel youth with behavioral, personal, and medical problems
- Operate central control panel
Clerk Typist I
Gateway Family Services
09.2013 - 05.2014
- Completing administrative reviews of client files
- General clerical office duties including scanning documents into computer system and keeping inventory of office supplies
Substance Abuse Specialist/Residential Life Specialist
Gateway Family Services
03.2012 - 09.2013
Residential Instructor
Glenwood, Inc.
05.2011 - 03.2012
Program Service Aide
Bradford Health Services
12.2010 - 05.2011
Education
Bachelors of Science - Criminal Justice, Sociology
University of Alabama at Birmingham
Birmingham, AL12.2008
Skills
- Medicaid Familiarity
- Reading Comprehension
- Case Management Proficiency
- Crisis Response
- Superb Attention to Detail
- Excellent Active Listening Skills
- Great Organization and Time Management
- Proficient in Microsoft Office Suite
- Data entry
- Develop and implement activities
- Supervise large groups
- Assist with daily living activities
Timeline
Processing Assistant
Affordable Housing Resources
01.2024 - Current
Patient Assistance Program Counselor
RegaloRx
01.2022 - Current
Shelter Advocate
Morning Star Sanctuary
03.2021 - Current
Customer Care Agent
Nashville Wraps
09.2020 - 10.2021
Safety and Security Specialist II
Youth Opportunity Investments
07.2020 - 09.2020
Customer Care Agent
Nashville Wraps
04.2019 - 07.2020
Case Manager I
Department of Children's Services- Davidson County
05.2018 - 02.2019
Juvenile Detention Officer I
Shelby County Commission
05.2014 - 04.2018
Clerk Typist I
Gateway Family Services
09.2013 - 05.2014
Substance Abuse Specialist/Residential Life Specialist
Gateway Family Services
03.2012 - 09.2013
Residential Instructor
Glenwood, Inc.
05.2011 - 03.2012
Program Service Aide
Bradford Health Services
12.2010 - 05.2011
Bachelors of Science - Criminal Justice, Sociology
University of Alabama at Birmingham
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