Jaelyn Penney
San Diego,California
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Smart And Final
08.2024 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Dispatcher
All Roadside Towing
09.2023 - 02.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Dispatcher
Alarm Relay Watchlight
12.2022 - 09.2023
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Improved response times by prioritizing and efficiently managing emergency calls.
Manager
Smoke Shop
06.2019 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Shift Lead
SUBWAY®Restaurants
07.2016 - 06.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Practiced FIFO and store inventory
Caregiver
IHSS
05.2015 - 05.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
High School Diploma -
Future Bound
Ramona, CA06-2015
Skills
- Decision-making
- Effective Team Leadership
- Employee training
- POS system operation
- Adaptability in High-Stress Situations
- Cash handling
- Customer Service Expertise
Certification
- CA Driver's License
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Cashier
Smart And Final
08.2024 - Current
Dispatcher
All Roadside Towing
09.2023 - 02.2024
Dispatcher
Alarm Relay Watchlight
12.2022 - 09.2023
Manager
Smoke Shop
06.2019 - 03.2020
Shift Lead
SUBWAY®Restaurants
07.2016 - 06.2019
Caregiver
IHSS
05.2015 - 05.2016
High School Diploma -
Future Bound
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