Chris Biggerstaff
Bentonville,AR
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration and years of experience in a warehouse. Proven track record in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Recognized for training staff effectively and streamlining operations, contributing to a positive experience.
Overview
2026
2026
years of professional experience
Work History
Cashier
Ezmart
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained organized cash register area, ensuring cleanliness and efficiency.
- Handled cash, credit, and electronic payment systems with precision and care.
- Collaborated with team members to improve store operations and customer service quality.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
QA Inspector
48 Forty Solutions
Fayetteville, AR
2024 - Current
- Assume our lead’s position of running the line and all their tasks when they are not available.
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Documented inspection results, identifying defects and ensuring corrective actions were taken promptly.
- Collaborated with production teams to resolve quality issues, enhancing overall product reliability.
- Maintained accurate records of inspections and audits, supporting continuous improvement initiatives.
- Developed and implemented quality control processes, increasing efficiency in production workflows.
- Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
- Ensured compliance with industry standards by diligently following inspection protocols.
- Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
- Supported internal audits by providing necessary documentation and evidence of compliance with relevant regulations and standards.
- Reduced defect rates by closely monitoring production processes and promptly addressing any deviations.
- Actively participated in regular review meetings with management, sharing insights on quality trends and proposing solutions for improvement.
Assistant Store Manager
Take 5 Oil Change
Fayetteville, AR
2020 - 2024
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Trained new employees on company policies, customer service techniques, and operational procedures.
- Collaborated with team members to maintain inventory accuracy and optimize stock levels.
- Monitored sales performance and identified opportunities for improvement in service delivery.
- Analyzed employee performance metrics to support staff development and training initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Cart Pusher
Walmart
Fayetteville
2015 - 2017
- Collected and transported shopping carts to designated areas, ensuring store cleanliness.
- Assisted customers in locating items, enhancing overall shopping experience.
- Maintained safety protocols while performing cart retrieval tasks in busy environments.
- Coordinated with team members to optimize cart collection efficiency during peak hours.
- Ensured carts were organized and free of debris, contributing to a safe shopping environment.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Removed litter from parking lot, planters and cart storage areas.
- Assisted customers in loading groceries into cars.
Education
High School Diploma -
Fayetteville High School
Fayetteville, AR05.2016
Skills
- Decision making aptitude
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Staff development
- Policy enforcement
- Performance reviewing
- Schedule oversight
- Team collaboration
- Strategic thinking
- Employee supervision
- Coaching and mentoring
- Inventory management
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Money handling
Reliability and punctuality
Cash handling and management
Professionalism and courtesy
Conflict resolution
Complex Problem-solving
Staff training
Attention to detail
Inventory management
Decision making aptitude
Timeline
Cashier
Ezmart
QA Inspector
48 Forty Solutions
2024 - Current
Assistant Store Manager
Take 5 Oil Change
2020 - 2024
Cart Pusher
Walmart
2015 - 2017
High School Diploma -
Fayetteville High School