Jaelyn Pugh
Orlando
Summary
Licensed esthetician and dedicated customer service professional with a passion for skincare and client satisfaction. Combining expert training from the Aveda Institute with hands-on experience in customer-relations roles, I am committed to providing exceptional service, fostering client relationships, and promoting product knowledge. Seeking a role with a beauty-focused franchise or company in Orlando, FL, where I can leverage my skills to enhance the customer experience and build a loyal client base.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OFFICE ASSISTANT
KINFOKE LLC
05.2020 - 12.2023
- Delivered excellent customer support by managing mail operations, ensuring timely and accurate delivery of products.
- Conducted inventory tracking and maintained detailed records to streamline business operations.
- Created and managed online product listings, optimizing descriptions for increased visibility and sales.
- Assisted in bookkeeping and financial organization to maintain accurate records for business growth.
- Maintained a professional office environment, contributing to operational efficiency and client satisfaction.
INVENTORY ASSOCIATE
CARMAX
06.2022 - 03.2023
- Provided outstanding customer service by preparing vehicles for sales and transfers with precision and attention to detail.
- Utilized digital tracking systems to ensure accurate inventory management and operational flow.
- Worked collaboratively to address customer concerns and deliver loaner vehicles to meet their needs.
CASHIER
BJ’S WHOLESALE CLUB
05.2021 - 11.2021
- Delivered high-quality customer service while processing purchases efficiently and promoting membership benefits.
- Managed point-of-sale systems to ensure accurate transactions and inventory updates.
- Supported team operations by maintaining cleanliness, assisting customers with self-checkouts, and handling inquiries.
FOOD SERVICE WORKER
VETERANS CANTEE SERVICE, DEPT OF VETERANS AFFAIRS
01.2020 - 11.2020
- Delivered prompt and courteous service to veterans, staff, and visitors, ensuring a welcoming and professional environment.
- Handled food preparation, inventory management, and point-of-sale operations with accuracy and efficiency.
- Monitored product availability and restocked supplies to maintain smooth operations during peak service times.
- Ensured compliance with health and safety standards, maintaining a clean and organized workspace.
- Provided personalized service by assisting customers with product inquiries and recommendations, enhancing satisfaction.
Education
Licensed Esthetician Program -
Aveda Institute
ORLANDO, FL10.2024
General Studies Diploma - undefined
Hoover High School
HOOVER, AL01.2018
Skills
- Customer Service: Skilled in managing client interactions, addressing concerns, and ensuring satisfaction
- Retail & Sales: Proven success in promoting and upselling beauty products to boost revenue
- Skincare Treatments: Expertise in facials, waxing, exfoliation, and personalized skincare plans
- Client Care: Exceptional ability to build rapport, understand client needs, and deliver tailored solutions
- Team Collaboration: Experienced in working within teams to meet and exceed business objectives
- Time Management: Proficient in scheduling appointments and managing workflows for efficiency
- Dedicated team player
- Administrative support
- Office administration
- Appointment scheduling
- Scheduling appointments
- Front office management
Certification
- Licensed Esthetician - Aveda Institute - 2023 - 2024
Timeline
INVENTORY ASSOCIATE
CARMAX
06.2022 - 03.2023
CASHIER
BJ’S WHOLESALE CLUB
05.2021 - 11.2021
OFFICE ASSISTANT
KINFOKE LLC
05.2020 - 12.2023
FOOD SERVICE WORKER
VETERANS CANTEE SERVICE, DEPT OF VETERANS AFFAIRS
01.2020 - 11.2020
General Studies Diploma - undefined
Hoover High School
Licensed Esthetician Program -
Aveda Institute
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