Jaelyn Walker
Celebration,FL
Summary
Proven Reservations Coordinator with a track record of enhancing guest relations and streamlining reservation processes at Orange Vacations. Skilled in data entry and telephone reception, adept at increasing customer satisfaction through meticulous coordination and efficient problem resolution. Excelled in a fast-paced environment, significantly improving service delivery by implementing innovative procedures.
Overview
1
1
year of professional experience
Work History
Reservations Coordinator
Orange Vacations
Kissimmee , FL
01.2024 - 09.2024
- Developed and implemented procedures for processing reservations.
- Reviewed customer requests to ensure accuracy of data entered into system.
- Monitored changes in reservation status, modified existing reservations as needed.
- Coordinated with other departments to ensure efficient service delivery.
- Provided assistance and guidance to customers regarding availability of rooms and services.
- Performed daily audits on bookings to identify discrepancies or errors.
- Maintained accurate records of all reservations and cancellations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Processed payments from guests for room charges and other services rendered.
- Prepared invoices to be sent out to customers upon completion of their stay.
- Handled incoming calls pertaining to new reservations, inquiries, cancellations.
- Managed online booking systems such as Expedia, Hotels.com and Booking.com.
- Answered questions regarding availability, rates, amenities, special offers and policies.
- Answered questions about resort facilities and local attractions to help customers make favorable choices.
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Restaurant Hostess
Holiday Inn
Kissimmee , FL
08.2023 - 12.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
No Diploma -
Davenport High School
Davenport, FL05-2024
Skills
- Calendar Management
- Data entry proficiency
- Guest Relations
- Upselling strategies
- Payment Processing
- Phone Etiquette
- Travel reservations
- Customer reservations
- Telephone reception
- Sales
Timeline
Reservations Coordinator
Orange Vacations
01.2024 - 09.2024
Restaurant Hostess
Holiday Inn
08.2023 - 12.2023
No Diploma -
Davenport High School