Jaelynn Colon
Syracuse
Summary
Results-driven retail leader with progressive management experience in high-volume retail environments. Promoted from Senior Lead Associate to Assistant Manager at Old Navy through demonstrated leadership, operational excellence, and team development. Experienced in customer service, team supervision, merchandising, store operations, and conflict resolution. Recognized for adaptability, professionalism, and the ability to lead in fast-paced environments while maintaining strong customer experiences. Dedicated team player with additional experience mentoring youth athletes through volunteer coaching.
Overview
4
4
years of professional experience
Work History
Assistant Manager (AMCO)
Old Navy
Syracuse, NY
02.2025 - Current
- Lead daily store operations including opening/closing procedures, cash handling, and sales floor management.
- Supervise and coach associates to drive performance, customer engagement, and operational efficiency.
- Support hiring, training, delegation, and team development initiatives.
- Execute merchandising standards, shipment processing, and visual presentation strategies.
- Assist leadership team in achieving store sales goals and operational metrics.
- Resolve escalated customer situations while maintaining strong customer satisfaction.
Key Holder
Francesca's
Syracuse, NY
11.2025 - 03.2026
- Assisted with store leadership responsibilities including opening/closing procedures, cash handling, and floor supervision.
- Supported store liquidation operations in a high-volume retail environment during the company closeout process.
- Helped maintain merchandising standards, inventory organization, and efficient sales floor operations.
- Delivered strong customer service while handling escalated concerns professionally.
- Assisted with team support, task delegation, and maintaining operational efficiency during peak traffic periods.
Senior Lead Associate
Old Navy
Syracuse, NY
08.2024 - 02.2025
- Supported management with daily operational leadership and task execution.
- Directed associates on sales floor priorities and customer service expectations.
- Assisted with training, merchandising, recovery, and operational processes.
- Maintained strong communication between associates and management teams.
Third Key Holder
Ardene
Syracuse, NY
01.2024 - 07.2024
- Managed opening and closing operations, cash reconciliation, and store security.
- Supervised associates and supported day-to-day retail operations.
- Assisted with inventory management, replenishment, and visual merchandising.
- Adapted to high-volume liquidation operations during store closing.
Customer Service Desk Associate
Wegmans
Amherst, NY
10.2022 - 12.2023
- Delivered high-level customer service in a fast-paced environment.
- Managed customer concerns, transactions, and service desk operations.
- Maintained accuracy while handling financial transactions and operational responsibilities.
Education
Regents Diploma -
West Genesee High School
06.2022
Skills
- Retail operations oversight
- Team training
- Customer Experience
- Sales Floor Management
- Cash Handling & Loss Prevention
- Merchandising & Visual Standards
- Conflict Resolution
- Operations Management
Timeline
Key Holder
Francesca's
11.2025 - 03.2026
Assistant Manager (AMCO)
Old Navy
02.2025 - Current
Senior Lead Associate
Old Navy
08.2024 - 02.2025
Third Key Holder
Ardene
01.2024 - 07.2024
Customer Service Desk Associate
Wegmans
10.2022 - 12.2023
Regents Diploma -
West Genesee High School