Christina Mitchell
Massillon,OH
Summary
Dynamic Assistant Manager with a track record of optimizing store operations and enhancing customer relations. Experienced in leading diverse teams, managing multiple priorities, and delivering exceptional service. Proven success in training staff and implementing strategies that improve operational efficiency. Committed to achieving organizational goals and providing memorable customer experiences.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dollar General Store
Massillon, Ohio
04.2025 - Current
- Supervised daily store operations, including staff scheduling and duty assignment.
- Coordinated inventory management and optimized product placement on shelves.
- Delivered exceptional customer service to improve shopping experiences.
- Trained new employees on store policies and operational procedures.
- Monitored cash register operations during shifts to ensure accuracy.
- Handled customer inquiries and resolved issues efficiently.
- Ensured compliance with safety regulations and maintained store standards.
- Conducted performance reviews to identify employee improvement areas.
Assistant Manager
6th Street Market
Massillon, Ohio
03.2022 - 08.2024
- Managed daily store operations and coordinated staff activities to ensure efficiency.
- Supervised inventory management, product placement, and ordering processes to maintain stock levels.
- Monitored cash register operations for accuracy during shifts.
- Resolved customer inquiries and issues promptly to enhance shopping experience.
- Trained new employees on store policies and procedures.
- Supported merchandising efforts by maintaining appealing store displays.
- Collaborated with management to develop strategic plans for business goals.
- Created reports on sales trends, inventory, and financial data.
Quality Control Inspector/Urethane Laser Operator
A. Stucki Company
North Canton, Ohio
05.2017 - 06.2021
- Conducted thorough inspections of finished products for compliance with quality standards.
- Calibrated and maintained inspection tools to ensure accurate measurements.
- Documented inspection results and communicated findings to production teams.
- Assisted in developing and implementing quality control procedures and processes.
- Trained new employees on quality assurance protocols and best practices.
- Collaborated with engineering teams to troubleshoot product defects and issues.
- Monitored production processes to identify areas for quality improvement initiatives.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Tested finished goods prior to shipment according to established protocols.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained new employees on proper use of test equipment and inspection techniques.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Used specialized tools to take precise measurements of various aspects of samples.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Developed corrective action plans based on findings from investigations and audits.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Learned new testing methods through continued education and research.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Checked software programs for usability, functionality, and design issues.
- Maintained equipment through regular inspections and routine maintenance tasks.
- Collaborated with team members to optimize production workflows and processes.
- Interpreted technical drawings and specifications for accurate laser operations.
- Assisted in inventory management of materials used for laser cutting projects.
- Perform quality checks on finished products according to established standards and guidelines.
- Communicate effectively with other team members regarding production schedules and issues.
- Inspect completed parts for accuracy and conformance to customer specifications.
- Maintain accurate records of production data such as cycle times, quantities produced, scrap rates.
- Maintain cleanliness of work area including sweeping floors and wiping down surfaces.
- Managed daily machine startup and shutdown procedures correctly to protect components from damage.
- Load material into the laser cutter and make sure it is secure before starting the cut process.
- Adjust machine settings as needed for optimal performance.
Education
Associate of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO09-2012
Skills
- Inventory management
- Staff training and development
- Customer service and relations
- Cash handling and money management
- Team leadership and motivation
- Performance evaluation and feedback
- Problem solving and resolution
- Regulatory compliance
- Operational efficiency strategies
- Effective communication skills
- Attention to detail
- Conflict resolution techniques
- Time management strategies
- Verbal and written communication skills
- Employee performance evaluations
- Financial management practices
- Employee supervision and engagement
- Sales strategies and execution
- Recruiting and interviewing processes
- Schedule oversight and planning
- Vendor relationship management
- Reporting and documentation practices
- Staff management techniques
- Orientation and training programs
- Retail operations oversight
Timeline
Assistant Manager
Dollar General Store
04.2025 - Current
Assistant Manager
6th Street Market
03.2022 - 08.2024
Quality Control Inspector/Urethane Laser Operator
A. Stucki Company
05.2017 - 06.2021
Associate of Science - Criminal Justice
Colorado Technical University