Jaelynn Delarosa
Chesapeake,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Receptionist
Salem Veterinary Hospital
Virginia Beach, VA
05.2024 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Responded to inquiries from internal staff members regarding office operations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
Veterinary Receptionist
East Beach Veterinary Care
Norfolk, United States
07.2022 - 05.2024
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Processed financial transactions for clients
- Assisted with new staff training, sharing key information about veterinary practice and protocols
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Took messages from patients and promptly relayed to appropriate staff
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Teacher's Assistant
Deep Creek Academy
Chesapeake, United States
07.2021 - 06.2022
- Adapted teaching methods and materials to meet students' varying needs and interests
- Organized student performance and enrichment activities to facilitate learning
- Supervised children and participated with children in activities
- Established positive relationships with students, parents, fellow teachers and school administrators
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
Hostess
Dockside
Virginia Beach, United States
02.2020 - 05.2021
- Greeted incoming guests to escort to assigned dining area and present menus
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Built positive relationships with other front-of-house and kitchen staff
- Stayed attentive to server availability and table turnover to quickly seat guests
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Monitored dining area to assess server capacity and estimate wait times
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
High School Diploma -
Indian River High School
06.2020
Bachelor of Arts - Business Administration
Old Dominion University
Skills
- Relationship Building
- Medical Records Software
- Scheduling
- Attention to Detail
- Technologically Savvy
- Verbal and Written Communication
- Organization and Time Management
- Scheduling appointments
Timeline
Receptionist
Salem Veterinary Hospital
05.2024 - Current
Veterinary Receptionist
East Beach Veterinary Care
07.2022 - 05.2024
Teacher's Assistant
Deep Creek Academy
07.2021 - 06.2022
Hostess
Dockside
02.2020 - 05.2021
High School Diploma -
Indian River High School
Bachelor of Arts - Business Administration
Old Dominion University
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