Jaenesia Conley
Tampa,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
OneTouch Direct
- Current
- Company Overview: Call center environment Outbound & Also Inbound
- Call center environment Outbound & Also Inbound
Receptionist
Sodalis Senior
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
YMCA Counselor
Sulphur Springs School District
01.2017 - 04.2019
- After school counselor helping kids out taking them outside reviewing their homework
Education
High school diploma -
Hillsborough High School
Skills
- Disability Support
- Call Center
- Customer Service
- Childcare
- Babysitting
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CPR/AED, Present
- Driver's License
Assessments
Customer focus & orientation, Proficient, 12/01/20, Responding to customer situations with sensitivity
Timeline
Receptionist
Sodalis Senior
01.2023 - Current
YMCA Counselor
Sulphur Springs School District
01.2017 - 04.2019
High school diploma -
Hillsborough High School
Customer Service Representative
OneTouch Direct
- Current