Jamie Wallace
Arlington,TX
Summary
Dedicated dietary support professional skilled in meal preparation and caregiving. Expertise in creating nutritious meals that meet health and safety standards while addressing dietary restrictions. Strong background in medication assistance and patient interaction, particularly with geriatric populations, fostering adherence to care plans. Knowledgeable in food service operations, enhancing resident dining experiences.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Customer Service Representative and Cashier
Walmart
Fort Worth, TX
10.2023 - 11.2024
- Processed and received payments and issued receipts to customers as they leave with their purchases and scanned goods
- Assisted Walmart customers with purchases, returns, and exchange requests.
- Resolved customer concerns using Walmart store policies and service standards.
- Processed transactions at registers and self-checkout lanes.
Caregiver
Assisting Hands Home Care
Mansfield, TX
07.2024 - 08.2024
- Provided support to residents in daily activities such as bathing, dressing, grooming, toileting, and transferring. Prepared meals and managed medication schedules for residents with Alzheimer's and dementia.
- Provided Assisting Hands Home Care clients companionship and emotional support.
- Assisted with bathing, dressing, grooming, and other personal care tasks.
- Prepared meals and monitored dietary needs in client homes.
Customer Service
Amazon.com
Arlington, TX
02.2022 - 05.2024
- Handled inbound calls in call center environment
- Provided excellent customer service throughout entire donation process.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Developed customer service protocols for welcoming guests.
Customer Service Representative
Walmart
Fort Worth, TX
06.2017 - 09.2023
- Handled customer service inquiries through phone calls and processed order returns
- Assisted Walmart customers with product questions and store directions
- Resolved customer concerns using Walmart service policies
- Processed returns and exchanges at service desk
RCA Resident Care Assistant
SLM Staffing, LLC
West Monroe, LA
05.2023 - 08.2023
- Provided companionship to residents while ensuring medication compliance and maintaining a safe living environment.
- Assisted residents with bathing, dressing, and daily personal care through SLM Staffing assignments.
- Monitored resident conditions and reported changes to nursing staff promptly.
- Recorded care activities in charts and daily shift notes for SLM Staffing.
Cook/Cashier
AOM Restaurants, LLC
West Monroe, LA
04.2023 - 07.2023
- Received and prepared food orders to ensure customer satisfaction food using kitchen equipment.
- Handled guest orders and payments at front counter in busy restaurant service.
- Prepared burgers, sides, and fried foods following restaurant recipes and standards.
- Maintained clean workstations, equipment, and dining areas during shift operations.
RCA Resident Care Assistant
Savannah Grand of West Monroe
West Monroe, LA
05.2021 - 07.2023
- Cared for elderly patients by changing diapers, bathing, and folding laundry.
- Assisted residents with bathing, dressing, grooming, and daily living needs
- Monitored resident comfort and reported changes to nursing staff
- Supported meal service and helped residents with dining assistance
housekeeping
HHS
West Monroe, LA
11.2020 - 12.2022
- Performed cleaning tasks including making beds, sweeping, mopping, and dusting in various areas.
- Cleaned patient rooms following HHS infection-control procedures.
- Disinfected high-touch surfaces using approved HHS housekeeping supplies.
- Collected soiled linens and prepared replacement bedding.
Caregiver
Community Care Services LLC
Rayville, LA
02.2021 - 07.2022
- Assisted residents with daily living activities, including bathing, dressing, grooming, toileting, and meal preparation, ensuring comfort and dignity.
- Provided personal care support in home care setting for daily living needs.
- Assisted clients with bathing, dressing, grooming, and toileting routines.
- Prepared meals and snacks according to care plans and dietary needs.
CNA/Caregiver/food prep
Landmark Nursing Home
West Monroe, LA
04.2022 - 05.2022
- Prepared and cooked meals, assisted residents with bathing, dressing, eating, and grooming, ensuring they received nourishment and care.
- Assisted Landmark Nursing Home residents with bathing, dressing, and daily personal care.
- Monitored resident vital signs and reported changes to nursing staff.
- Supported safe transfers using gait belts, wheelchairs, and lifts.
Cashier
Whataburger
Monroe, LA
06.2020 - 12.2021
- Cleared tables to maintain clean and welcoming environment for incoming customers helped dining guests with any questions and concerns they might have concerning menu, food restrictions, and retrieving food and beverage items assisted waitstaff with carrying large trays,delivering orders, ringing up customers, and charging credit cards and accepting cash i was a line cook I prepped food restocked the kitchen items Washed and sanitized dishes, utensils, and kitchen equipment to ensure compliance with health and safety standards I checked out order cleaned the dining area and bathrooms
- Greeted Whataburger guests with friendly service at front counter and drive-thru.
- Processed cash, card, and mobile payments through register systems.
- Entered accurate food orders and special requests into point-of-sale.
Customer Call Center Representative
The Center for Health Care Services
Shreveport, LA
04.2008 - 07.2012
- Answered customer inquiries, resolved issues, processed orders, and escalated complex problems to ensure customer satisfaction. Demonstrated strong communication and problem-solving skills to effectively address customer needs.
- Answered patient calls for health care services support at community center.
- Scheduled appointments for behavioral health and primary care departments.
- Routed callers to appropriate programs, clinics, and crisis services.
Cashier/Cook/Server
Taco Bell
West Monroe, LA
09.2007 - 12.2011
- Worked as line cook in fast-paced kitchen Prepared food and restocked kitchen items to ensure efficient service Washed and sanitized dishes, utensils, and other kitchen equipment Took and processed customer orders at cash register for smooth transactions Cleaned dining area and bathrooms to maintain a hygienic environment
- Processed cash, card, and mobile payments using Taco Bell point-of-sale system.
- Greeted guests and took accurate orders at register and drive-thru window.
- Prepared drinks, sides, and food items following Taco Bell service standards.
Education
Franklin Parish High School
Winnsboro, LASkills
- Bathing assistance
- Cooking
- Food preparation
- Medication dispensing
- Medication assistance
- Food preparation
- Retail experience
- Memory care
- Direct support
- Guest relations
- Training support
- Customer service
- Client relationship development
- Resident Coordinator
- Alzheimer's care
- Phone communication
- Hotel experience
- Care plans
- Teaching
- Developmental disabilities support
- Communication skills
- Patient mobility assistance
- Childcare experience
- Healthcare experience
- Childcare experience
- Group home
- Laundry
- Nutrition
- Phone etiquette
- Safety regulations
- Toddler care
- Vital signs
- Patient interaction
- Hospitality
- Personal grooming assistance
- Line cook
- Patient care
- Staff scheduling
- Residents rights
- Client relations
- Supervising experience
- Nursing home experience
- Home care
- Meal Preparation
- Home health
- Employee relationship building
- Safety awareness
- Medication reconciliation
- Transaction processing
- Caregiving
- Geriatric care experience
- Custodial experience
- Toileting assistance
- Disability support
- Patient monitoring
- Grilling
- Documentation review
- Leadership
- Mobile devices
- Training & development
- Assisting with ADLs
- Food service health code compliance
- HIPAA
- Institutional kitchen experience
- First aid
- Customer assistance
- Customer communication
- Classroom experience
- ADLs
- Senior care
- TRAINING
- DOCUMENTATION
- Dementia care
- Assisted living
- Senior care
- Customer safety
- Front desk
- Sales support
- Dietary aide experience
- Cash register
- Hospice care
- IOS
- Geriatrics
- Serving
- Cognitive disability support
- Meal support
- Call center operations
- CRM software
- Order fulfillment
- Payment management
Personal Information
- Title: cook /cashier/security/ housekeeping and caregivercustomer service
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
CPR Certification
Timeline
Caregiver
Assisting Hands Home Care
07.2024 - 08.2024
Customer Service Representative and Cashier
Walmart
10.2023 - 11.2024
RCA Resident Care Assistant
SLM Staffing, LLC
05.2023 - 08.2023
Cook/Cashier
AOM Restaurants, LLC
04.2023 - 07.2023
CNA/Caregiver/food prep
Landmark Nursing Home
04.2022 - 05.2022
Customer Service
Amazon.com
02.2022 - 05.2024
RCA Resident Care Assistant
Savannah Grand of West Monroe
05.2021 - 07.2023
Caregiver
Community Care Services LLC
02.2021 - 07.2022
housekeeping
HHS
11.2020 - 12.2022
Cashier
Whataburger
06.2020 - 12.2021
Customer Service Representative
Walmart
06.2017 - 09.2023
Customer Call Center Representative
The Center for Health Care Services
04.2008 - 07.2012
Cashier/Cook/Server
Taco Bell
09.2007 - 12.2011
Franklin Parish High School