Yennia Chacon
Miami
Summary
Bilingual Person, dynamic customer service professional with extensive experience at Margaritaville Resort, excelling in cash handling and problem-solving. Proven ability to enhance customer loyalty through empathetic communication and effective conflict resolution. Skilled in multitasking and team leadership, ensuring a welcoming environment while maintaining operational efficiency. Proficient in Microsoft Excel for reports, schedules, and data entry, Skilled in Microsoft Word & PowerPoint for store documentation and presentations
CPR and medication technician certified and dedicated to patient care excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Margaritaville Resort Valet Parking
03.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Cashier Team Lead
Margaritaville Beach Resort
09.2023 - 04.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Shop Seller
Aeropostale
06.2024 - 11.2024
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
Pharmacy Technician
1st Choice Pharmacy LTC
12.2024 - 04.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Medication Technician
Vitality Living
03.2025 - 08.2025
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
Certified Medication Technician
Sunflower Springs
02.2025 - 08.2025
Education
Víctor Marante
Cuba, Habana03.2022
Skills
- Bathing assistance
- Vital signs monitoring
- Dressing assistance
- First aid procedures
- Daily living assistance
- Patient care
- Medication administration
- Heartsaver first aid CPR AED (first aid CPR AED)
- Teamwork
- Multitasking Abilities
- CPR certification
- Customer Service Excellence
- Cash Handling
- Team leadership & Training
- Problem Solving
- Communication
Certification
I have ceritified Medication Technician, CPR
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Certified Medication Technician
Vitality Living
03.2025 - 08.2025
Certified Medication Technician
Sunflower Springs
02.2025 - 08.2025
Pharmacy Technician
1st Choice Pharmacy LTC
12.2024 - 04.2025
Shop Seller
Aeropostale
06.2024 - 11.2024
Cashier Team Lead
Margaritaville Beach Resort
09.2023 - 04.2024
Customer Service Cashier
Margaritaville Resort Valet Parking
03.2023 - 04.2024
Víctor Marante
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