Jaeson Hicks
Wilmington,DE
Overview
8
8
years of professional experience
Work History
CRMO DQ Officer
J.P Morgan Chase
Newark, USA
11.2023 - Current
- Collaborated with cross-functional teams to resolve 106 upstream Data Quality Management (DQM) issues, addressing exposure excesses of approximately $13 billion.
- Developed and executed a comprehensive DQ Breach Reduction Plan, aligning with stakeholders to ensure timely delivery of upstream and downstream fixes.
- Presented data, trends, and findings weekly to senior management
- Investigated breaches to identify root causes and provide propositions for strategic or tactical fixes with product and tech teams.
- Consolidated monthly data with highlights based on analysis in order to influence the prioritization of the resolution roadmap
- Conducted an in-depth review of SOP's and its CORE Controls, leveraging (LLMs) to analyze procedural documentation, identify operational gaps, and generate recommendations for process automation.
Credit Risk Middle Office Analyst
J.P Morgan Chase
Newark, USA
06.2022 - 12.2023
- Review the high priority Futures and Options trade requests from clients in a timely manner to mitigate risk to the firm
- Conducted annual reviews of existing funds to validate credit limits.
- Initiate investigations on HedgeFund and Asset Manager breaches in pursuit of finding Genuine Exposure to the firm
- Provided comprehensive support for Credit Risk Management, ensuring smooth operations
- Performed and oversaw line facilitation/maintenance and monitored limit breaches
- Conducted investigations and reviewed prospectuses and annual reports for thorough risk assessment
- Optimized operating procedures to strengthen internal controls and streamline workflows.
Quality Analyst (Temp)
Prudential Insurance
Remote
10.2021 - 01.2022
- Assessed calls with complaints for errors made by sales agents
- Tracked disciplinary pipeline to ensure proper education met company standards
- Providied feedback to improve customer experience and operational efficiency
- Reviewing and assessing claims to ensure accuracy and compliance with internal policies and regulatory requirements.
Digital Brand Specialist
CSC Global - Digital Brand Services
Wilmington, USA
12.2018 - 10.2019
- Advised clients on strategies for expanding and protecting global domain portfolios, aligning digital presence with business goals.
- Acted as primary point of contact for high-value clients, providing expert guidance on domain acquisitions, renewals, and dispute mitigation.
- Managed domain registration and transfer projects across multiple registrars and country-code TLDs (ccTLDs), ensuring compliance with regional requirements.
- Ensured customer satisfaction and retention through proactive communication and seamless domain lifecycle management.
Domain Renewal Specialist
CSC Global - Digital Brand Services
12.2017 - 12.2018
- Oversaw daily monitoring and renewal of domain portfolios totaling millions of dollars in value, ensuring zero service interruption.
- Reduced turnaround times by 66% through process optimization and vendor coordination.
- Maintained strong relationships with over 100 international vendors, navigating regional compliance and multilingual communication.
Education
Business/Finance -
Christiana High School
DE05.2017
Skills
- Data Visualization
- Strong Written and Verbal Communication
- Presentation to Senior Management
- Client Relationship Management (B2B)
- Root Cause Analysis
- Global Vendor Coordination
- Cross-Functional Team Collaboration
- Project Planning and Execution
Technical Tools and Platforms
- Data Analysis: Excel, Alteryx, Python, SAP BusinessObjects
- Data Visualization: Tableau, PowerPoint, Power BI
- Project Management: JIRA, DATAQM, Confluence, ServiceNow
- CRM: Salesforce, Outreach
- Misc: Quickbooks, CSCDomainManager,
Timeline
CRMO DQ Officer
J.P Morgan Chase
11.2023 - Current
Credit Risk Middle Office Analyst
J.P Morgan Chase
06.2022 - 12.2023
Quality Analyst (Temp)
Prudential Insurance
10.2021 - 01.2022
Digital Brand Specialist
CSC Global - Digital Brand Services
12.2018 - 10.2019
Domain Renewal Specialist
CSC Global - Digital Brand Services
12.2017 - 12.2018
Business/Finance -
Christiana High School
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