Organized professional with solid communication skills and close attention to detail, looking for a position where I can enhance my problem-solving and communication skills by helping others.
Overview
14
14
years of professional experience
Work History
Patient Access Associate
Northwest Hospital
Randallstown, MD
12.2021 - Current
Run eligibility for insurance coverage
Register patients for appointments
Provide clerical support.
Registrar
University of Maryland Medical System
Baltimore, MD
04.2021 - 11.2021
Served as administrative liaison
Greeted, guided and provided information to patients and visitors
Provided clerical support
Got visitors registered for the Covid vaccination.
Dispatcher/Clerk/Router
Transdev Transportation
Baltimore, MD
10.2015 - 04.2016
Used Trapeze program to do daily tasks
Used the VDF program to log into the run itinerary
Clocked drivers in and out of the system
Assigned vehicles to drivers
Answered phone calls in order to assist customers
Contacted tow company as needed
Collected and organized manifests
Gave drivers manifests
Routed driver manifests
Used radio to contact drivers
Directed drivers on routes
Dispatched outgoing vehicles
Set up rides for patrons.
Paratransit Operator/Clerk
Veolia Transportation
Baltimore, MD
06.2010 - 06.2014
Safely transported patrons to and from specific destinations
Performed pre-trip and post-trip vehicle inspections
Maintained manifest of daily travel activity
Respectfully assisted and secured passengers on and off paratransit vehicles
Used the VDF program to log into the run itinerary
Clocked drivers in and out of the system
Assigned vehicles to drivers
Answered phone calls in order to assist customers
Contacted tow company as needed
Collected and organized manifests
Gave drivers manifests
Updated system with amount of driver’s fares and number of hours worked.
Education
Associate’s of Arts in Humanities and Social Sciences -
Community College of Baltimore County
Interdisciplinary Studies
Towson University
Baltimore, MD
Skills
Massage Therapy
Reading Comprehension
VDF computer program
Trapeze computer program
Medical Terminology
Medicaid Knowledge
Critical Thinking
Active Listening
Insurance Coverage Verification
Patient Scheduling
Patient Registration
Clerical Support
Medical Insurance
Telephone Etiquette
References
References available upon request.
Timeline
Patient Access Associate
Northwest Hospital
12.2021 - Current
Registrar
University of Maryland Medical System
04.2021 - 11.2021
Dispatcher/Clerk/Router
Transdev Transportation
10.2015 - 04.2016
Paratransit Operator/Clerk
Veolia Transportation
06.2010 - 06.2014
Associate’s of Arts in Humanities and Social Sciences -