Jaeven A. Zaes
Escondido
Summary
Bilingual (Spanish-English), energetic and dependable healthcare professional with a strong background in customer service, organization, and communication. Bringing expertise in anticipating patient needs, providing proactive support, adaptive and responsive in fast-paced environments. Always maintaining a positive attitude and fostering a welcoming atmosphere for both patients and team members. Eager to maintain a solid foundation of interpersonal skills while developing as a healthcare provider and positively contributing to a quality patient focused experience.
Overview
15
15
years of professional experience
Work History
Toll Plaza Attendant
SANDAG (San Diego Association of Governments)
San Diego, CA
04.2023 - Current
- Address and resolve customer inquiries, ensuring a positive experience and satisfaction.
- Effectively assess, collect, and process toll payments via cash, credit, or debit cards.
- Provide clear traffic direction and offer information to the public regarding local points of interest and alternative routes.
- Accurately manage FasTrak accounts, offering assistance to both new and existing customers regarding account setup, balance inquiries, and usage.
Customer Service Representative/Cashier
Chevron Inc.
Encinitas, CA
04.2022 - 07.2023
- Provide exceptional guest service and create a positive customer experience.
- Handle cash, debit, and credit card transactions accurately.
- Receive and restock goods, ensuring products are available and organized.
- Cross-check delivered goods for pricing accuracy.
- Assist Store Manager with team scheduling and staffing needs.
- Maintain cleanliness of indoor and outdoor areas through regular station cleaning.
- Follow legal and company guidelines for carding customers purchasing age-restricted items.
Integrated Sales Support Specialist
AT&T Ready to Go - IHX
Escondido, CA
06.2018 - 03.2022
- Collaborate in a team environment to meet and exceed assigned goals.
- Coordinate team member schedules to ensure efficient coverage.
- Assist with reporting tools and distribute reports to team members.
- Work with Supply Chain to manage inventory and ensure stock availability.
- Provide support for fleet management operations.
- Receive and restock inventory, maintaining accurate stock levels.
- Manage customer accounts, addressing inquiries and resolving service issues.
- Coordinate resources and responses to handle special customer requests.
Sales Support Representative
AT&T Mobility
La Jolla, CA
09.2010 - 06.2018
- Welcome customers to the store and manage check-in process to ensure smooth customer flow.
- Enhance customer satisfaction by promptly addressing concerns and resolving issues.
- Manage administrative tasks for the sales team, anticipating and addressing daily operational needs.
- Boost sales performance by providing customers with timely, accurate product information.
- Handle customer inquiries and resolve issues efficiently to ensure satisfaction.
- Assist with merchandising and organizing the sales floor to optimize product displays.
Education
Medical Assistant -
Pima Medical Institute
San Marcos, CA05-2025
Skills
- Outstanding Customer Service
- Operational Excellence
- Administrative Skills
- Retail Store Operations
- Excellent Organizational Skills
- Time Management
- Leadership Experience
- HIPAA/OSHA Compliance
- Inventory/Stocking
- Front/Back Office Skills
- ICD10/CPT Coding
- BLS/CPR Certified
- Medical Terminology
Timeline
Toll Plaza Attendant
SANDAG (San Diego Association of Governments)
04.2023 - Current
Customer Service Representative/Cashier
Chevron Inc.
04.2022 - 07.2023
Integrated Sales Support Specialist
AT&T Ready to Go - IHX
06.2018 - 03.2022
Sales Support Representative
AT&T Mobility
09.2010 - 06.2018
Medical Assistant -
Pima Medical Institute
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