JAGANKUMAR RAMACHANDRA

Highly accomplished technical leader with over 16 years of experience in System Verification, Integration, and Deployment across various E// PDU, CA, Telecom, and VAS products. Possessing a solid track record of leading diverse teams and projects, I have demonstrated expertise in developing comprehensive test strategies and solutions to meet business requirements.

16, Permanent Residence (Green Card), Received Award from Sean Cryan during AEM August 2023 for playing key role in successful IAM Cloud Migration, Automation Savings - Successfully led the automation team, achieving monthly savings of approximately 350 man-hours., Other awards and appreciations, CU-T-Mobile Award, TMO SE Award, Certified for GIAP BUGS for Senior, RNAM SSA Award 2 times, Many appreciations form T-Mobile Customer, BCSS Cloud Fundamental Level, https://www.credly.com/earner/earned/badge/0473a323-d022-4e65-88c0-343d24bb9a04, BCSS-AWS Experience Level Assessment, https://www.credly.com/earner/earned/badge/69d58e17-bfaa-427f-845e-42ba405ede52, BCSS Automation Experienced Level, https://www.credly.com/earner/earned/badge/bef6d540-3410-4a9e-9239-64a7480fe5eb, BCSS Automation Fundamental Level, https://www.credly.com/earner/earned/badge/db9bc854-2d9b-4a12-8e8b-24f4ad4a3be0, EDB Certified Associate - Postgres Advanced Server 13, https://www.credly.com/earner/earned/badge/51502f23-d15f-4961-be0b-1b92c3df6862, 10 years of Leadership Experience in leading Various System Integration, System Verification and Project Teams 16 years’ experience of System Verification, Integration and Deployment in various E// PDU , CA , Telecom and VAS products. Expertise in building test strategies Extensively involved in Team Leadership, Planning, integration, Deployment, Troubleshooting, Test and Scheduling in Telecommunication and VAS domain projects. Analyzing the Business Requirement Document (BRD) for preparation of architectural solutions on various VAS models Expertized in integration and troubleshooting with production and test Environment Liaises with customers on accounts to diagnose, investigate, and resolve all sorts of Product, hardware and software issues. Managing and driving resolution of technical issues in a timely manner to minimize costs to the business. Extensive Technical Experience in Telecom Domain (VAS, VAS Billing, Charging, Rating and Messaging). Energetic, reliable, and precise technical leader, skilled at integrating and troubleshooting in cross-functional Products. Experience in setting up Test Environments and Migration Setups Excellent decision making skills with a positive approach., ECE , MSDP, SS7 stack, SNMP, SMPP, SOAP, DIAMETER, HTTP, ISUP, INAP, SIP, MSDP, RBT, USSD, ODP,BILLING, IVR, OBD, SMSC, MCI/MCA, wireshark, SOAP UI, SMPP tester, Oracle PLSQL Developer, WAP tool, MAS(IVR flow design), Putty ,Ws FTP, integration with Huawei, ZTE, Ericsson, Siemens and Pyro systems with Diameter, UCIP, PPI and SOAP protocols, Commissioning SS7 in various platforms for CRBT, IVR, OBD, USSD, etc., Installation, integration and configuration knowledge, debugging and troubleshooting at framework and applications levels, My SQL, SAP, Oracle, CCNA and hands on experience on Configuration knowledge of CISCO Router and CISCO L3 Switches, Configuration knowledge of NFS, SAMBA, Ethernet Ports Bonding, clustering storage clustering (NetApp) etc., C, Shell scripting, Red Hat Linux, Centos, Windows 2003, 2000 and XP, HP, IBM & HP Blade, NMS cards, Dialogic MSP

• Ericsson INC USA, IAM T-Mobile, CNIS, Kubernetes, ADP services, Ingress Controllers, Service Mesh / Istio , CI/CD, ,Configuration Management , Auto-Scaling / Horizontal Pod Autoscaling (HPA), ECE, IAM, Migrate IAM Platform form VM to CNIS Cloud Native on K8, E2E Project / Launch Lead & SV Lead, Test Lead role, Solution Verification:, Defining test Strategy, Test planning, Managing and driving resolution of critial technical issues with high TAT, Analyzing Fault Slip Through (FST) defects and drive improvements, Proving test Reporting for upper management and directors., Monitor KPI’s and keep them on track., Adhering to Agile delivery process SAFe (scaled agile) methodology., Solution Delivery Managing:, work with technical architects, development leads and project managers for creating the detailed planning to implementation Business Requirement / Migration, Work with Client solution Architects and business stakeholders to define features priorities to implement in production, Control and coordinate communications between department level stakeholders, such as senior management teams and product management teams across various IAM solution releases, Work with Client Network Quality Engineering (NQE) lead to define test strategy, timeline and planning for UAT., Work with Dev leads to plan, define and control the release delivery to Customer Unit., Perform Defect triaging with Dev Leads and set priority for defects delivery, Automation:, Manage and supervises the work of professional Automation Engineers in IAM Automation team, Devising and exercise the automation framework strategy and roadmap for IAM Automation., Exercise on automation tool and plan for skill ram up as required., Guide team on DevOps and CI-CD integration, Exercise with team on design and develop new and legacy automation script, Guide team on test scripts version controlling., Technical and functional team management, Prepare and update the training plan for new hires. Define roles, responsibilities, experience and skill requirements, and required core competencies for current team members., Analyze business requirement from Customer and provide estimation to Project management., Provide work assignments, achievement objectives, and necessary to subordinate team members on an individual and collective basis., Monitoring team and project progress and provide feedback on improvements., Foster professional development for team members, including assignments to address each team member’s strengths and improve their weaknesses., Monitor for Issue/Risk and make mitigation plan., Provide training & ramp-up session for team to improve competency., Project Lead / Launch Lead responsibilities, Managing Complete Technical delivery responsibility to deliver IAM cloud migration of all IAM components including Kafka, Redis and Cassandra., Scope Analysis with SA team build test strategy assign to SV team, Review and strategize with PDU and NSI drop delivery contest, Initial review for backward compatibility due of migration, Creating the release Kick-off Deck to present scope, schedule, risks to customer, Schedule kick-off meeting with customer, Drive handover activity to Ops team, review Scope and TOL review with NQE for each drop, Plan release drop deployments, Plan Load and performance Scope definition review., Plan Infra/Firewal and new microservice changes if applicable for the release, Coordinate with TMO, SI and SA team for Infra changes for the release, Analyse if LTM, Aflex changes required for release, Coordinate firewall intake for new South bound addition if applicable, Build maintenance window and cutover strategy, Securing the MW on CM tool, Plan ECE & CAC Config diff internal review, Plan NIR Internal review, Plan DB changes review and plan for BC testing, Plan Load and performance internal review, Load and performance review with customer, Final Review for Backward compatibility of migration with SA, Analyse if any forward compatibility testing is required and plan it if applicable, Analyse if any Geo-red testing is required and plan accordingly if applicable, Customer config, NIR and DB changes review, Plan for migration if applicable for the release, Plan final EP to include code merge done by MS team, Review of urgent BR for scope and config which is not planned in original scope, Support E2E partners testing
• Ericsson INC USA, IAM T-Mobile, ECE, IAM, Oracle DB , LDAP, SQL Developer, Jboss , Spring boot , Ansible, IAM T-Mobile USA 15.1 Update , MS
• Ericsson INC USA, IAM T-Mobile, ECE, EMA, IAM, Oracle DB , RDBMS, LDAP, SQL Developer, IAM T-Mobile USA Upraising as SV / SI Lead
• Ericsson INC USA, IAM T-Mobile, SOAP UI, MSDP, ECE Oracle, IAM T-Mobile USA
• Ericsson India Global Services Pvt. Ltd., Subscription & Service Catalogue Manager, JBOSS, FUSE , PLSQL Developer, SOAP UI, Complete understanding of SSCM Solution In-depth understanding on all SSCM solution components: Service Orchestration, SSCM RFE, SSCM SFE, VRC, RNE, ABM. In-depth understanding of SSCM backend Database tables architecture and hands-on in troubleshooting with DB tables Hands-on Installation of SSCM Solution components Hands-on on Usage of SSCM Portal to Create offers, Services and policies Hands-on on creating requests to solution using SOAP UI Hands-on on troubleshooting in all SSCM components by verifying logs
• OnMobile Global Limited, Mobile Governance & Utilities, APIs, My SQL DB, Linux, Apache, Tomcat, M-GOV & Utilities is an Utility project which has objective to bring awareness to consumers about various subjects like health, Transport, Farming Etc., using Mobile as source. This project involved cross VAS product integration with IVR,OBD,SMS and Billing, Worked as: Team Lead involvement during technical Kickoff and Solution design meetings to form an cross platform solution which integrates other internal solution like IVR, SMS and OBD To have technical discussion with client for solution of product, and to provide the topologies(HLD and LLD) of data and circuit networks To design Architectural solutions and Flow diagrams for products of LIS ( Life Impacting Services) To integrate provisioning, charging for products with external Nodes MSC,SMSC and IN using ISDN , SMPP and Diameter protocol To explain the solution to Product and development team internally in case of any debugging while integrating with external nodes or in case of any change-request from customer side To prepare Test Environment and for product POCs To prepare UAT cases and do End to End testing and suggest changes to QA and Development teams for changes on any deviations for SLA
• OnMobile Global Limited, SUBSCRIPTION MANAGER, Java, SDP node, Mediation Node, IN node, MySQL DB, Worked as: Team Lead and Senior Operations Engineer involvement during technical Kickoff and to finalize the solution responsible for implementing solution with Integrating with charging and Billing nodes To have technical discussion with client for any modifications in solution and to make smooth update without disturbing existing platform in production Environment Responsible for any new feature Implementation inside billing solution. Installation Applications, Platforms and Frameworks like MySQL, Ozone ,Java Install and Evaluate new software releases, system upgrades, and patches. Implementation of Samba, NFS &FTP Server to share resources. Responsible for subscriber database, Billing server, Integrating and troubleshooting issues with client nodes of SMSC, IN, SDP, Mediation and MSC. Installation and configuration of Apache Webserver, Tomcat and Jboss Integration of client nodes using SMPP, SS7, MML COMMAND, SOAP, PPI, UCIP, DIAMETER protocols. To write shell scripts to automate CDR push to Clients FTP location.
• OnMobile Global Limited, Ring Back Tones for Mobile , Land Lines and CDMA networks, MSC , SS7, ISDN,SCCP,INAP,MYSQL,SAP, Worked as: Team Lead To attend technical discussions with Clients to finalize architectural designs To have discussions on feasibility of integrations with secure and cost effective To understand the Clients requirements to core and Modify solution as per the Client requirements To Play a Major role during Migration of RBT services From other Vendors : Migrated service from Huawei and Ericsson for MTNL and BSNL respectively To Define User test cases and perform UAT with Clients
• OnMobile Global Limited, USSD,SMSC, Missed call Information, Java, SMPP, HTTP, My SQL, SQl, Worked as: Senior Operations Engineer Understanding of complete solution architectural Models. To do integration with SDP node and SMSC nodes using SMPP protocols To create SMPP accounts for all scenarios provided in solution Responsible for Installation of Hardware, Installation of OS and RMPs To do integration for Vernacular (Unicode language specific) Content To troubleshoot integrations by taking tcpdump and decoding using wire shark
• OnMobile Global. Ltd., Out Bound Dialing, Interactive voice recognizing & call Scheduling, Java,SS7, ISDN,PRI, OnMobile’s Voice Portal is synonymous with entertainment. There is a wide array of the most entertaining and relevant applications available to users. The order of applications on the menu is dynamically decided based on factors like region and user preference. OBD is call scheduling to subscribers to motivate subscribers to provision services of OnMobile, Monitoring systems remotely by connecting through VNC and putty Configuring ss7 tack for MTP3 and ISUP layers Managing databases of SAP db, Preparing SQL queries to get reports Testing voice applications to ensure product stability To perform expansions when subscriber size increases.

• Title: Project Lead / SV Lead
• Date of Birth: 07/14/84

• Received prestigious Award from the Vice President during AEM August 2023 for pivotal contributions to the successful IAM Cloud Migration project.
• Spearheaded the automation initiative, resulting in monthly savings of approximately 350 man-hours.
• Recognized with CU-T-Mobile Award and TMO SE Award for outstanding performance and dedication.
• Certified for GIAP BUGS for Senior, showcasing expertise and commitment to excellence in the field.

BCSS Cloud Fundamental Level - https://www.credly.com/earner/earned/badge/0473a323-d022-4e65-88c0-343d24bb9a04

BCSS-AWS Experience Level Assessment - https://www.credly.com/earner/earned/badge/69d58e17-bfaa-427f-845e-42ba405ede52

BCSS Automation Experienced Level - https://www.credly.com/earner/earned/badge/bef6d540-3410-4a9e-9239-64a7480fe5eb

BCSS Automation Fundamental Level - https://www.credly.com/earner/earned/badge/db9bc854-2d9b-4a12-8e8b-24f4ad4a3be0

EDB Certified Associate - Postgres Advanced Server 13 - https://www.credly.com/earner/earned/badge/51502f23-d15f-4961-be0b-1b92c3df6862