Jagger Gould
Sedona,AZ
Summary
Versatile hospitality professional with over five years of culinary experience and a proven track record in staff supervision and team management. Excelling at Oak Creek Winery & Vineyards by enhancing guest experiences and collaborating for efficient service. Skilled in professional serving and hosting, with a commitment to maintaining high customer satisfaction and workplace safety.
Overview
7
7
years of professional experience
Work History
Server/Host/Wine Salesperson
Oak Creek Winery & Vineyards
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Line Cook
Sedona Beer Company
Sedona, AZ
01.2024 - 06.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Gift Shop Manager
Desert Rat Trading Post
02.2023 - 02.2024
- Collaborated with other local businesses on joint promotional efforts to increase foot traffic in the area.
- Implemented loss prevention measures, significantly reducing instances of theft and shrinkage within the store.
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
- Organized special events within the gift shop to attract new customers while engaging existing clientele furthering brand loyalty.
Dockworker
Knudson Cove Marina
Ketchikan Alaska
04.2022 - 04.2023
- Improved warehouse efficiency by organizing and maintaining a clean dock area.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
Tile Setter
Independent Employer
San Diego, CA
06.2020 - 09.2022
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
Lead Line Cook
Rock N Jenny’s Italian Deli
Escondido, CA
03.2018 - 04.2022
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Education
Dimensions Collaborative
San Marcos, CA2022
Skills
Five Years Culinary Experience
Professional Serving Skills
Staff Supervision Expertise
Team Management
Professional Hosting
Assisting Bartenders
Accomplishments
Professional self trained musician
Timeline
Server/Host/Wine Salesperson
Oak Creek Winery & Vineyards
08.2024 - Current
Line Cook
Sedona Beer Company
01.2024 - 06.2024
Gift Shop Manager
Desert Rat Trading Post
02.2023 - 02.2024
Dockworker
Knudson Cove Marina
04.2022 - 04.2023
Tile Setter
Independent Employer
06.2020 - 09.2022
Lead Line Cook
Rock N Jenny’s Italian Deli
03.2018 - 04.2022
Dimensions Collaborative