Tracee Livingston-moore
Las Vegas,NV
Summary
Dynamic hospitality professional with over 20 years of experience, recognized for achieving the highest Yelp ratings through exceptional dining experiences. Proven expertise in team management and staff mentoring, consistently exceeding sales goals while delivering outstanding customer service. Highly skilled in high-volume dining operations, ensuring positive guest interactions and efficient table management. Adept at enhancing workflow and team efficiency, contributing to a restaurant’s esteemed reputation for service excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Server
Grand Lux Cafe
Las Vegas, NV
08.2022 - Current
- Delivered outstanding service to create a lasting impact.
- Foster guest loyalty by creating memorable experiences that prompt requests for seating in my section.
- Delighted guests with an innovative food tour experience.
- Ensure that they not only leave a 5 star review but also that they say 'Tracee was the best server we ever had.'
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
House of Blues
Las Vegas, NV
07.2021 - 11.2024
- Created vibrant and authentic Blues environments fostering lasting impressions.
- Trained new servers, sharing best practices and company standards.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
- Engaged guests with singing and dancing to enhance their experience.
Server
Hexx at the Paris Casino
Las Vegas, NV
01.2015 - 12.2022
- Conducted comprehensive training sessions for new hires.
- Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section
- Consistently exceed sales goals by effectively managing sections and multi-tasking
- Knowledge in both casino and restaurant computers when dealing with Comps, Players cards, and Room charges for dine in
- Currently and honorably holding the highest name recognition as a server on Yelp and other social media outlets, by guest who have left reviews in regards to their wonderful dining experience
Server
Venetian/Palazzo
Las Vegas, NV
06.2011 - 12.2015
- Mentored and trained newly hired staff to ensure efficient onboarding.
- Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section
- Consistently exceed sales goals by effectively managing sections and multi-tasking
- Knowledge in both casino and restaurant computers when dealing with Comps, Players cards, and Room charges for dine in
Supervisor/Server
Olive
Seattle, WA
07.2001 - 06.2010
- Company Overview: Seattle
- Planned, implemented, and supervised administration operations systems
- Managed workforce of personnel to meet organizational goals.
- Kept a 97 percent inventory accurateness rating, and performed Quality Assurance Reps
- Mastered comprehensive understanding of restaurant operations and protocols.
- Rewarded 'Most Valuable Team Player' award by management, 2nd quarter 2009
- Developed process to efficiently deliver food to tables, which was later implemented by management
- Seattle
Education
Associate -
Skills
- Team management
- Shift management
- Quality Assurance (10 years)
- POS
- Event planning
- Serving Experience (10 years)
- Food Service (10 years)
- Culinary experience
- Upselling
- POS (10 years)
- Restaurant experience (10 years)
- Microsoft Office
- Yelp reviews (10 years)
- Interviewing
- Sales
- Customer Service (10 years)
- Events management
- Cash register
- Box truck
- Moving
- Upselling (10 years)
- Team member support
- Exceptional customer service
- Banquet coordination
- Responsible beverage service
- Buffet setup and takedown
- Effective customer upselling
- Professional appearance
- POS operation
- Dining crew workflow optimization
- Food running
- Positive guest interactions
- Hospitality Training
Certification
- Food Handler Certification
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server
Grand Lux Cafe
08.2022 - Current
Server
House of Blues
07.2021 - 11.2024
Server
Hexx at the Paris Casino
01.2015 - 12.2022
Server
Venetian/Palazzo
06.2011 - 12.2015
Supervisor/Server
Olive
07.2001 - 06.2010
- Food Handler Certification
- Driver's License
Associate -
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