Lilah Dixon
Sanford,NC
Summary
Experienced manager trained in first aid, CPR, and recreation oversight. Ensures the safety and well-being of individuals under supervision. Proficient in team management and activity coordination to create a positive and engaging environment. Committed to delivering exceptional customer service and fostering strong relationships with staff and clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
American Cruise Lines
Portland, OR
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Activity Director
Magnolia Gardens Assisted Living
Southern Pines
03.2024 - 12.2024
- Supervised Activities Assistant and conducted performance evaluations.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Created and delivered recreational programs for small and large groups of residents.
- Arranged outings as part of recreational program.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Stretched minimum annual budget of $100 to cover planned activities through creative use of resources.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Server/Hostess
cafe vesuvio Italian restaurant
Sanford, NC
11.2019 - 04.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
undefined
Skills
- Restaurant experience
- Hospice Care
- Meal Preparation
- Alzheimer's Care
- Customer service
- Organizational Skills
- Cash handling (6 years)
- Food Preparation
- Home Care
- Cleaning Experience
- Serving
- Caregiving
- Senior Care
- Patient Care
- Host/Hostess
- Dementia Care
- Personal Assistant Experience
- Laundry
- Serving Experience
- Memory Care
- Restaurant Experience
- Infection Control Training
- Vital Signs
- Office Management
- Program Development
- Patient evaluations
- Event planning experience
- Activity Organization
- Accident response
- Employee Evaluation
- Understanding of budgeting
- Team Management
- Small group leadership
- Team building
- Professional Demeanor
- Staff Training
- Continuous Improvement
- Coaching and Mentoring
- Team Leadership
- Goal Setting
- Multitasking
- Professionalism
- Conflict Resolution
- Adaptability and Flexibility
- Interpersonal Communication
- Adaptability
- Problem-solving aptitude
- Reliability
- Problem-solving abilities
- Task Prioritization
- Budget Management
- Effective Communication
- Excellent Communication
- Self Motivation
- Written Communication
- Attention to Detail
- Active Listening
- Decision-Making
- Time management abilities
- Multitasking Abilities
- Interpersonal Skills
- Time Management
- Team Collaboration
Certification
CPR Certification
Timeline
Server
American Cruise Lines
02.2025 - Current
Activity Director
Magnolia Gardens Assisted Living
03.2024 - 12.2024
Server/Hostess
cafe vesuvio Italian restaurant
11.2019 - 04.2023