Emily Hoover
Gore,VA
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Red Robin. Proven ability to enhance guest experiences through effective multitasking and suggestive selling techniques. Adept at cash handling and team collaboration, consistently exceeding performance goals while fostering positive relationships with customers and colleagues.
Overview
2023
2023
years of professional experience
Work History
Server
Red Robin
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Cashier Team Lead
Sheetz
Winchester, VA
02.2021 - 02.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Set up new sales displays each week with fresh merchandise.
Education
GED -
Laurel Ridge Community College
Middletown, VA06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Professional appearance
- Cleanliness standards
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Table bussing
- Suggestive selling
- Guest relations management
- Regulatory compliance
- Food safety
- Dish preparation
- Team member support
- Point of sale (POS) system operations
- POS operation
- Dining customer service
- Positive guest interactions
- Team leadership
- Problem-solving
- Positive attitude
- Punctual and reliable
- Team management
- Cash register operation
- Store opening and closing
- Money handling
- Heavy lifting
- New hire training
- Payment processing
- Motivational skills
- Adaptability and dependability
- Shift scheduling
- Safety rules
- Loss prevention
- Deposit preparation
- Fraud prevention
- Time management
- Attention to detail
- Multitasking and organization
- Empathy and patience
- Customer engagement
- Conflict resolution
- Basic math
Timeline
Cashier Team Lead
Sheetz
02.2021 - 02.2023
Server
Red Robin
GED -
Laurel Ridge Community College