Jagger Jones
Reading,PA
Summary
I am highly adaptable, excel in chaotic environments by maintaining a positive attitude, and have reality driven mindset. As a previous nanotechnology student, my passion is data analysis and interpretation. My parents, one, a successful entrepreneur who has opened multiple 5 star restaurants, and the other, the first female elected clerk of courts in PA, taught me that persistence is critical to success. I attempt to embody this persistence daily and encourage others to do the same, despite any unfavorable conditions. In my spare time, I enjoy renovating my home, scuba diving, skydiving, finances, gardening, and reading.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Network Engineer
Customers Bank
11.2022 - Current
- Implemented A.I. call attendant, including writing audio to text code to standardize Bank greetings with a consistent and clear customer experience. Call - 855-398-8159
- Proposed 3D property management services with LIDAR capabilities to facilities team. Creating opportunity for streamlined real estate vetting by C-level team members and expediting work orders.
- Analyzed entire I.T. ticketing system records for 4+ years to deduce bank year over year real-time growth and change process impacts.
Cyber Transport Specialist
Department Of Defense Air Force
09.2016 - 03.2023
- Implemented quintuple network redundancy in remote locations as part of operation Juniper Micron to ensure 100% network uptime. Allowing successful completion of the 2020 Nigeria hostage rescue mission.
- Led team of 2 in operation Atlantic Resolve at DRS (Deployed Radar Site) in southern Poland during initial stages of Ukraine-Russia conflict. Providing 99.98% network uptime from an I.T. tent through all weather conditions.
- Handled, transported, and secured Top Secret information and cryptographic keys for Link 16 synchronization.
Education
No Degree - Computer Science And Programming
Harvard University
Cambridge, MA 05.2001 -
Bachelor of Science - Nanotechnology
Bloomsburg University of Pennsylvania
Bloomsburg, PA 05.2001 -
Associate of Science - Computer Networking And Telecommunications
Community College of The Air Force
Montgomery, AL 05.2001 -
Skills
Interpersonal
Certification
CCNA
Timeline
Network Engineer
Customers Bank
11.2022 - Current
Cyber Transport Specialist
Department Of Defense Air Force
09.2016 - 03.2023
No Degree - Computer Science And Programming
Harvard University
05.2001 -
Bachelor of Science - Nanotechnology
Bloomsburg University of Pennsylvania
05.2001 -
Associate of Science - Computer Networking And Telecommunications
Community College of The Air Force
05.2001 -
CCNA
Security+
Top Secret Clearance
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