Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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JAGJEET RAM

Bronx

Summary

Dependable worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Offers problem-solving skills and customer-first approach, ready to thrive in dynamic support environments.

Overview

3
3
years of professional experience

Work History

IT Service Desk Technician

Fordham University
09.2024 - 05.2025
  • Took calls and assisted staff and students with any technology-related issues. Helped both in person and over the phone. Assisted higher-level technicians with their projects if needed. Provided technical support for hardware and software issues, assisted in troubleshooting network connectivity problems, documented service requests and resolutions in ticketing system.


OFFICE ASSISTANT

Concept Of Independence
06.2023 - 08.2023
  • Job entailed working with excel sheets, organizing folders (via digital and physical), and helping around with other small tasks around the office.

OFFICE ASSISTANT

YM & YWHA Of Washington Heights And Inwood
06.2022 - 08.2022
  • Worked with other members to help organize information on excel and physical folders, answering calls/voice mails, and copying/shredding documents.

Education

BACHELOR OF SCIENCE - COMPUTER SCIENCE AND PROGRAMMING

Fordham University
The Bronx, NY
05.2027

Skills

  • Report writing and development
  • Schedule management
  • Scanning and copying
  • Multitasking
  • Serve customer needs
  • Communication
  • Update records
  • Organization
  • Software installation
  • Remote support

Languages

English
Native or Bilingual
Punjabi
Professional Working
Hindi
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Service Desk Technician

Fordham University
09.2024 - 05.2025

OFFICE ASSISTANT

Concept Of Independence
06.2023 - 08.2023

OFFICE ASSISTANT

YM & YWHA Of Washington Heights And Inwood
06.2022 - 08.2022

BACHELOR OF SCIENCE - COMPUTER SCIENCE AND PROGRAMMING

Fordham University

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