Braxton Sellers Garrett
Waianae,United States
Summary
Experienced professional with a strong focus on customer satisfaction. Skilled in IT service desk support, retail management, and customer service. Proven ability to diagnose and resolve technical issues, lead teams, manage operations, and improve customer satisfaction. Thrives in dynamic and growth-oriented environments where I can make a significant impact.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Desk Technician
Royal Hawaiian Movers
04.2024 - Current
- Developed knowledge base articles for common issues, enabling faster resolutions for endusers.
- Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Researched and identified solutions to technical problems.
- Actively sought feedback from end-users to identify areas for improvement in the service desk function.
- Provided exceptional customer service, building rapport and trust with clients through effective communication.
Assistant Manager
Zumiez
04.2023 - 04.2024
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently
- Utilized knowledge of company products and services
- Took initiative in handling problems and used independent judgment to take immediate corrective actions
- Assisted manager to control inventory strategically, resulting in reduced costs
Barista
Coffee Bean & Tea Leaf
06.2022 - 07.2023
- Utilized problem solving skills to effectively handle difficult situations
- Resolved and de-escalated issues to address customer concerns
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Resolved customer complaints professionally in accordance with company policy
- Provided excellent customer service by greeting customers and offering assistance
- Assisted with training and mentoring new team members
- Built and maintained positive working relationships with co-workers
Education
High School Diploma -
Waipahu High School
Waipahu, HI05-2022
Skills
- Customer Service and Satisfaction
- Training and Development
- Windows 10/Office 365
- Active Directory
- Ticketing System
- Staff Management
- Team Player
- Network Connectivity
- Remote Support
Certification
- Google IT Support, Google, 02/01/24
- CompTIA Security+, In Progress
Timeline
IT Service Desk Technician
Royal Hawaiian Movers
04.2024 - Current
Assistant Manager
Zumiez
04.2023 - 04.2024
Barista
Coffee Bean & Tea Leaf
06.2022 - 07.2023
High School Diploma -
Waipahu High School
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