JAGPREET SINGH
PROSPER,TEXAS
Summary
Service Leader with extensive experience in fleet maintenance and service management. Consistently drives operational performance and enhances customer satisfaction through effective team development, accountability, and process improvements. A strong focus on safety and quality ensures alignment with organizational goals.
Overview
10
10
years of professional experience
Work History
Branch Service Manager
Penske Truck Leasing
Dallas, TX
2025.04 - Current
- Managed service operations by balancing people, fleet uptime, workflow, staffing, quality, cost, and customer priorities to ensure seamless service delivery.
- Lead and develop high-performing service teams by setting clear expectations, coaching employees, building accountability, and aligning daily execution with branch objectives.
- Build strong customer relationships through proactive communication, ownership of service issues, timely resolution, and consistent follow-through, enhancing customer satisfaction.
- Use operational metrics and performance trends to identify gaps, establish priorities, and drive sustainable improvements in productivity, service quality, and efficiency.
- Use customer feedback and service trends to identify opportunities for improving the overall service experience.
- Lead through high-pressure situations and changing business demands while maintaining team focus, service standards, and customer commitments.
- Identify root causes of operational and performance issues and implement practical solutions that improve processes and reduce repeat problems.
- Promoted consistency across service operations by establishing clear processes, reinforcing standards, and holding teams accountable for achieving branch objectives.
- Develop future leaders through mentoring, delegation, performance coaching, and opportunities for increased responsibility.
- Collaborate effectively with technicians, managers, customers, vendors, and cross-functional partners to resolve complex operational challenges.
- Recognize strong performance, address performance gaps, and maintain employee engagement through effective communication and hands-on leadership.
- Make business decisions with a broader perspective, considering customer experience, employee development, safety, operational performance, and financial impact
Maintenance Supervisor
Penske Truck Leasing
Dallas, TX
2024.05 - 2025.04
- Supervised daily maintenance operations in a high-volume facility, ensuring timely service that meets and exceeds customer expectations.
- Oversee the quality, safety, and compliance of all maintenance activities in line with DOT, OSHA, and company policies.
- Monitored and managed repair, labor, and inventory costs to meet budgetary goals and operational KPIs.
- Conduct regular audits and inspections to ensure full compliance with safety standards and regulatory requirements.
- Prioritize and assign work orders to technicians based on skill level, equipment needs, and customer urgency.
- Coached technicians and customer service representatives to enhance skills and performance, fostering team morale and efficiency.
- Monitored technician and associate work levels, adjusting schedules and assignments to ensure balanced workloads.
- Facilitate performance reviews and provide ongoing feedback to drive team development.
- Maintain a clean, safe, and organized work environment by overseeing facility management and enforcing best practices.
- Utilize Microsoft Office and web-based systems to track maintenance performance, parts usage, and labor metrics.
- Partnered with internal departments and customers to address service concerns, ensuring high levels of customer satisfaction.
- Managed vendor relationships and external service providers for parts and specialized repairs.
- Participate in hiring, training, and onboarding new associates to maintain workforce capability.
- Ensure regular, predictable attendance from staff and uphold a high-energy, positive work environment.
- Executed various duties assigned by a supervisor, including project work, reporting, and emergency response.
Maintenance Management Trainee MMT
Penske Truck Leasing
Dallas, TX
2023.07 - 2024.04
- Participated in a comprehensive, hands-on rotational training program covering all facets of Penske's maintenance operations, including: Operations, Customer Service, Technology Management, Rental, Technician Experience, Parts and Service Management.
- Developed working knowledge of preventative maintenance processes, OEM equipment, and advanced vehicle technology to ensure operational efficiency and fleet uptime.
- Partnered closely with senior leadership to acquire key managerial and technical skills, including facility safety compliance, team supervision, and process improvement.
- Gained hands-on experience with technician duties to build technical understanding and foster cross-functional collaboration across departments.
- Managed parts inventory, monitored usage, and ensured compliance with company protocols and DOT/OSHA safety regulations.
- Supported customer satisfaction initiatives through responsive service delivery, issue resolution, and professional communication.
- Embraced continuous learning through Penske's Technician Certification Program and on-the-job mentoring, contributing to a positive, fast-paced team environment.
- Maintained regular attendance, shift flexibility, and adaptability to various Penske locations and schedules during training rotations.
Quality Assurance Manager
Sivantos Inc.
Piscataway, NJ
2021.04 - 2023.04
- Led a team of QA testers and implemented test plans, test cases, and test strategies to ensure the quality of products.
- Established quality assurance processes and standards, enhancing team performance and product reliability.
- Implemented automated testing frameworks and tools, significantly reducing manual testing efforts and expanding test coverage.
- Collaborated with development, product management, and other cross-functional teams to prioritize and address quality issues throughout the software development lifecycle.
- Monitored key quality metrics and KPIs to identify trends and drive continuous improvement initiatives.
- Acted as a mentor to junior QA team members, providing guidance and support to facilitate their professional growth.
- Perform comprehensive inspections and audits on in-process production and finished goods to ensure compliance with quality standards and specifications.
Purchase Coordinator
SASS Building Contracting LLC.
Ras Al Khaimah, United Arab Emirates
2018.10 - 2019.06
- Analyze purchase requisitions, identify suitable suppliers, and obtain competitive quotes.
- Evaluate supplier proposals, negotiate terms and conditions, and select the most advantageous suppliers.
- Coordinate and manage procurement activities, including sourcing, price negotiation, and vendor selection.
- Created and maintained purchase orders, ensuring accurate quantities, prices, and delivery dates to facilitate timely procurement.
- Monitored supplier performance, resolved issues, and fostered positive vendor relationships to enhance collaboration.
- Collaborate with cross-functional teams, such as operations and finance, to ensure smooth procurement processes.
- Conduct regular supplier audits and evaluations to ensure compliance with quality and service standards.
- Streamlined procurement processes and implemented improvements, contributing to greater efficiency in procurement operations.
Administrative Assistant
Al Baraque Contracting Establishment
Umm Al Quwain, United Arab Emirates
2016.09 - 2018.09
- Coordinated meetings, appointments, and travel arrangements to support employee schedules.
- Managed client communications and answered calls to ensure timely responses and service.
- Greeting visitors and clients and determining to whom they can speak regarding the specific concern.
- Typing documents such as drafts, memos, emails and preparing reports.
- Organized and maintained billing records by creating invoices for accurate financial tracking.
- Maintaining office supply inventory and practicing budget management.
- Making sure company policies are followed by employees.
- Ensure a safe work environment for team members and contractors.
Education
BA - Business Management
Buckinghamshire New University
UKCertificate of Technical Studies - Diesel and Truck Mechanics
Lincoln Technical Institute
South Plainfield, NJCertificate -
Certified Supply Chain Management & Career Path Development By QAS
Skills
- Service Operations Management
- Fleet Management
- Preventive Maintenance and Inspections
- Technical Problem Resolution
- Data Analysis and Reporting
- Service Management Software: [Salesforce Service Cloud]
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Analytical thinking
- Deadline prioritization
- Problem-solving initiative
- Team leadership
- Interpersonal communication
- Written and verbal communication
- Safety compliance
Timeline
Branch Service Manager
Penske Truck Leasing
2025.04 - Current
Maintenance Supervisor
Penske Truck Leasing
2024.05 - 2025.04
Maintenance Management Trainee MMT
Penske Truck Leasing
2023.07 - 2024.04
Quality Assurance Manager
Sivantos Inc.
2021.04 - 2023.04
Purchase Coordinator
SASS Building Contracting LLC.
2018.10 - 2019.06
Administrative Assistant
Al Baraque Contracting Establishment
2016.09 - 2018.09
BA - Business Management
Buckinghamshire New University
Certificate of Technical Studies - Diesel and Truck Mechanics
Lincoln Technical Institute
Certificate -
Certified Supply Chain Management & Career Path Development By QAS